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Free ServiceNow CIS-FSM Practice Exam with Questions & Answers | Set: 2

Questions 11

When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?

Options:
A.

Matching Skills for Dynamic Scheduling

B.

Matching Mandatory Skills for Dynamic Scheduling

C.

Matching Skills Level Gap for Dynamic Scheduling

D.

Matching Skills - Mandatory Skills Support

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Questions 12

When can work order tasks be dispatched?

Options:
A.

Parts have been sourced

B.

Field agent is assigned

C.

Customer books an appointment

D.

Dispatch group is assigned

Questions 13

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

Options:
A.

Use agent or task scheduling

B.

Use the dispatch queue for manual assignment of tasks

C.

Assign tasks based on assignment group coverage areas

D.

Auto-select agents for tasks based on skill

Questions 14

As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

Options:
A.

Weighting

B.

Matching criteria

C.

Un-Assignment constraints

D.

Ordering rules

E.

Ranking method

Questions 15

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

Options:
A.

wm_agent

B.

wm_qualifier

C.

wm_dispatcher

D.

wm_manager

Questions 16

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

Options:
A.

Tasks are auto-assigned as soon as they are ready to be assigned

B.

Tasks which are ready to be assigned are selected at the defined interval and assigned

C.

Tasks are auto-assigned as soon as they reach the qualified state

D.

Tasks are added to a batch and auto assigned at the defined interval

Questions 17

As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

Options:
A.

Constraints

B.

Task filers

C.

Task ordering rules

D.

Execution order

Questions 18

Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?

Options:
A.

At least one task

B.

None are required

C.

At least two tasks

D.

At least three tasks

Questions 19

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

Options:
A.

Not a preferred customer

B.

Type of work not preferred

C.

Parts unavailable

D.

Customer unavailable

E.

Stalls mismatch

F.

Schedule conflict

Questions 20

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Options:
A.

Belong to the Dispatch Group the task is assigned to

B.

Are assigned the wm_edit role

C.

Are assigned the wm_agent role

D.

Belong to the Assignment Group the task is assigned to

Exam Code: CIS-FSM
Certification Provider: ServiceNow
Exam Name: ServiceNow Certified Field Service Management (FSM) Implementation Specialist
Last Update: Sep 13, 2025
Questions: 86
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