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Free ServiceNow CIS-EM Practice Exam with Questions & Answers

Questions 1

Which attribute is responsible for de-duplication?

Options:
A.

Metric_name

B.

Message_key

C.

Short_description

D.

Additional_info

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Questions 2

You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.

What are best options to try to resolve this issue? (Choose two.)

Options:
A.

Ensure all Event Management – process events jobs are set to a Ready state

B.

Verify that the Bucket field in the event table is set to zero (0)

C.

Add additional event processor jobs

D.

Ensure multi-node event processing is disabled

Questions 3

What is the preferred method of parsing in the Transform/Compose step of an event rule?

Options:
A.

Python

B.

Regex

C.

sed/awk

D.

JavaScript

Questions 4

By default, the Alert Console displays what type of alerts?

Options:
A.

All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

B.

All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

C.

All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode

D.

All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

E.

All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

Questions 5

What is the default collection/polling interval applied to all event connectors?

Options:
A.

Every 120 seconds

B.

Every 5 seconds

C.

Every 40 seconds

D.

Every 60 seconds

E.

Every 10 seconds

Questions 6

Where can you look to determine what event rule created an alert? (Choose two.)

Options:
A.

Alert Activity

B.

Event Additional Information

C.

Event Processing Notes

D.

Alert Message Key

E.

Alert Source

Questions 7

What ServiceNow feature would you configure to process incoming email to create events?

Options:
A.

Event field mapping

B.

Event processing jobs

C.

Transforms

D.

Event Filler

E.

Inbound actions

Questions 8

What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

Options:
A.

This requires a minimum of three MID Servers - two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

B.

This requires a MID Web Server in addition to the MID Server.

C.

Nothing additional is required; this is handled by the MID Server.

D.

This requires a minimum of two MID Servers - one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

Questions 9

What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

Options:
A.

CI Remediations

B.

CI Relation Types

C.

CI Identifiers

D.

Process to CI Type Mapping

E.

CI Class Manager

Questions 10

In default configuration using baseline connectors, how often is event data collected from event sources?

Options:
A.

Once every minute

B.

Every 2 minutes

C.

Twice every minute

D.

Every 5 minutes

Exam Code: CIS-EM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist-Event Management Exam
Last Update: Jul 19, 2025
Questions: 115