Free ServiceNow CIS-CSM Practice Exam with Questions & Answers | Set: 6

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

Name a security benefit gained from using scoped applications:

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:

Choose 2 answers

Service-aware Install Base consists of which entities? (Choose three.)

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

Out-of-the-box. cases are automatically closed after how many days?

What are the types of matching criteria for Customer Service? (Choose four.)

Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage

is local to the customer and scheduled a technician to Mary’s house.