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From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
When working with communication channels, what inbound email flows are available by default? (Choose two.)
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:
What is required to enable the Follow the sun field on the Customer Service Case form?
In the 'Action Status' column on a case list, what could a blue indicator dot mean?
Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)
Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?
In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)
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