Free ServiceNow CIS-CSM Practice Exam with Questions & Answers | Set: 5

The Customer Support Portal default configuration provides the following channels to interact with customers?

(Choose two.)

What should be emphasized when designing solutions? (Choose three.)

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

New case tasks use the following prefix:

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

Once a major case candidate is approved a major case is created. What then happens to the customer case?

What are the types of units used to measure entitlements? (Choose two.)

What must a system administrator configure to define a different approval workflow for an escalation request?

Major Issue Management uses which one of the following capabilities?

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?

Options are :