Free ServiceNow CAD Practice Exam with Questions & Answers

In ServiceNow, when configuring a REST Message, the Endpoint specifies the URI (Uniform Resource Identifier) where the REST request is sent. This URI points to the resource on the external system that the REST message will interact with, whether it's to retrieve, update, create, or delete data.

Key Points:

Endpoint Definition: The Endpoint is a complete URL that includes the protocol (e.g., HTTP or HTTPS), the domain or IP address of the external server, and the specific path to the resource. For example: https://api.example.com/v1/resources.

Dynamic Endpoints: ServiceNow allows the use of variables within the Endpoint URL, enabling dynamic substitution at runtime. This is useful when the exact resource path or parameters need to be determined during execution.

Configuration in ServiceNow:

Navigate to "System Web Services" > "Outbound" > "REST Message."

Create a new REST Message or select an existing one.

In the REST Message record, define the Endpoint URL in the "Endpoint" field.

Example Scenario:

If you are integrating ServiceNow with an external ticketing system to retrieve incident data, the Endpoint might be something like https://api.ticketingsystem.com/incidents/{incident_id}, where {incident_id} is a placeholder that gets replaced with the actual incident ID at runtime.

A benefit of creating an Application Properties page for each application you develop is that Application Properties allow a developer or admin to make changes to an application’s behavior without modifying application artifacts. Application Properties are system properties that store configuration information for a specific application. They can be used to control various aspects of the application, such as feature flags, default values, thresholds, or URLs. By creating an Application Properties page, you can group and display all the properties related to your application in one place and make them easy to access and update. This way, you can avoid hard-coding static data in your application code and make your application more flexible and maintainable. Reference: Working with System Properties, Organizing your ServiceNow System Properties

The ServiceNow App Repository is a central repository for all scoped applications that are published by all ServiceNow customers. It enables ServiceNow customers to upload and distribute applications between their instances. It also provides entitlements and version control for the applications.

ServiceNow application repository

Application Development Platform – ServiceNow

App Repo - ServiceNow Developer Blog

In ServiceNow, to create a module that directs users to a Record Producer (a simplified form for creating records), you should use the "URL (from Arguments)" Link Type. This configuration allows you to specify a direct link to the Record Producer.

Steps to Configure:

Navigate to Module Creation:

Go to the Application Menu where you want to add the module.

Click on "Edit Application Menu" and then "New Module."

Set Link Type:

In the module's configuration, set the Link Type to "URL (from Arguments)."

Define the URL:

In the Arguments field, provide the URL to the Record Producer. The URL typically follows this pattern:

arduino

CopyEdit

servicenow_instance_url/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=record_producer_sys_id

Replace servicenow_instance_url with your instance's URL and record_producer_sys_id with the sys_id of the Record Producer.

Explanation of Other Options:

HTML (from Arguments): Used to display custom HTML content. Not suitable for linking directly to Record Producers.

Content Page: Used to display predefined content pages within ServiceNow. Not applicable for direct Record Producer links.

Script (from Arguments): Allows execution of a script to determine the module's behavior. This is more complex and unnecessary for simply linking to a Record Producer.

A spoke is a scoped application that contains flow actions that can be used in Flow Designer. Spokes allow developers to create reusable actions that can be shared across applications and instances.

Spokes - Product Documentation: San Diego - ServiceNow

Create a spoke - Product Documentation: San Diego - ServiceNow

Flow Designer Spokes - ServiceNow Developers

The ServiceNow Store is a marketplace for free and paid certified ServiceNow applications and integrations. The ServiceNow Store provides customers with access to Now Certified enterprise workflow apps from partners that complement and extend ServiceNow products and solutions. Customers can browse, try, buy, and deploy apps and integrations that suit their needs and enhance their ServiceNow experience. The ServiceNow Store is not the source for ServiceNow Community created developer content, as that is available on the Developer Portal or the Share site. The ServiceNow Store is not a downloadable content ServiceNow script archive, as that is available on the Script Library or the Script Repository. The ServiceNow Store is not an alternate name for the ServiceNow Developer Share site, as that is a separate site where developers can share applications, code snippets, UI pages, etc. Reference: ServiceNow Store

An application admin is a role that grants full access to an application and its tables, scripts, and other components1. An application admin can create, modify, and delete any element of the application, as well as publish and install it2. An application typically has an application admin role that is automatically created and assigned to the application creator3.

References = 1: Application administration - ServiceNow Docs 2: Application admin role - ServiceNow Docs 3: Application roles - ServiceNow Docs

The ServiceNow REST API is a web service that allows you to interact with the ServiceNow platform using HTTP requests and responses. The ServiceNow REST API supports the following methods:

POST: This method allows you to create a new record or execute an action on the ServiceNow platform. For example, you can use the POST method to create an incident or run a script.

GET: This method allows you to retrieve information from the ServiceNow platform. For example, you can use the GET method to get the details of a user or a table.

DELETE: This method allows you to delete a record or a resource from the ServiceNow platform. For example, you can use the DELETE method to delete an attachment or a workflow context.

PUT: This method allows you to update a record or a resource on the ServiceNow platform. For example, you can use the PUT method to update the state of a task or the value of a system property.

PATCH: This method allows you to update a record or a resource on the ServiceNow platform by sending only the changes. For example, you can use the PATCH method to update the short description of an incident or the order of a module.

The method COPY is not part of the ServiceNow REST API. There is no COPY method in the HTTP protocol. To copy a record or a resource on the ServiceNow platform, you need to use the POST method with the clone action.