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Free SAP C_C4H520_02 Practice Exam with Questions & Answers | Set: 2

Questions 11

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

Options:
A.

Video chat

B.

No touch

C.

E-mail interaction

D.

High touch

SAP C_C4H520_02 Premium Access
Questions 12

You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.

Options:
A.

Read

B.

Delete

C.

Create

D.

Update

Questions 13

How are labels used within the Smartforms and Feedback module?

Options:
A.

To act as a reference for generating a Smartform report

B.

To add a label to be used as reference by the field engineer

C.

To filter the list of Smartforms

D.

To identify the elements in the Smartform

Questions 14

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question.

Options:
A.

Enter value list mappings for product types.

B.

Check the list of the existing known limitations.

C.

Ensure that the SAP Field Service Management system version is supported.

D.

Maintain code list mappings for service call types.

E.

Validate the RFC destination and IDoc setup.

Questions 15

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Options:
A.

Mobile service execution

B.

Ticket and case creation

C.

Workforce management

D.

Customer feedback management

Questions 16

How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

Options:
A.

By group

B.

By type

C.

By skill

D.

By territory

Questions 17

Which of the following is supported in business rules?

Options:
A.

Linked list

B.

Stack

C.

Array

D.

Heap

Questions 18

Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

Options:
A.

Priority

B.

Contact

C.

Business Partner

D.

Equipment

Questions 19

Which of the following is a mandatory field when you create a Smartform template?

Options:
A.

Version

B.

Label

C.

Description

D.

Category

Questions 20

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

Options:
A.

You must have Moment-Sets defined for equipment.

B.

You must have auto-release of assignments.

C.

You must have equipment records against your account.

D.

You must have business rules configured.

E.

You must have a portal user account.

Exam Code: C_C4H520_02
Certification Provider: SAP
Exam Name: SAP Certified Application Associate - SAP Field Service Management 2005
Last Update: Jul 19, 2025
Questions: 80
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