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Free SAP C_C4H51_2405 Practice Exam with Questions & Answers

Questions 1

Which of the following can you use to explore released APIs?

Options:
A.

SAP Application Interface Framework

B.

SAP Business Accelerator Hub

C.

SAP Integration Suite

SAP C_C4H51_2405 Premium Access
Questions 2

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?

Note: There are 3correct answers to this question.

Options:
A.

Custom reports

B.

Data sources

C.

Interactive dashboards

D.

Web service message monitoring

E.

Standard reports

Questions 3

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

Options:
A.

Delivery blocking

B.

Prospect blocking

C.

Sales support blocking

D.

Credit limit check

Questions 4

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

Options:
A.

Notifications

B.

Case routing

C.

SLA

D.

Service categories

Questions 5

Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2correct answers to this question.

Options:
A.

Page layout

B.

Code list restriction

C.

Validation rule

D.

Delegation

Questions 6

What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2correct answers to this question.

Options:
A.

Data can be loaded or changed only once.

B.

You'll need to create an initial file based on predefined fields.

C.

You'll need to cleanse the legacy data.

D.

The migration run requires an approval from SAP Cloud Support.

Questions 7

Which options do you have to connect an existing ticket to another ticket? Note: There are 3correct answers to this question.

Options:
A.

Maintain the ticket hierarchy.

B.

Run an action for grouping tickets.

C.

Use the Subticket tab to add a ticket.

D.

Define a multi-step approval process.

E.

Create an activity plan for an object ticket.

Questions 8

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3correct answers to this question.

Options:
A.

Service category

B.

Employee

C.

Account

D.

Organization

E.

Territory

Questions 9

What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.

Options:
A.

Reporting purposes

B.

Determining service level assignments

C.

Determining responsibility for tickets

D.

Determining fine-tuning settings

E.

Controlling validity of the service catalog

Questions 10

Which access restriction types are available in SAP Service Cloud? Note: There are 3correct answers to this question.

Options:
A.

Define Specific Restriction

B.

Full Access

C.

Unrestricted

D.

No Access

E.

Restricted

Exam Code: C_C4H51_2405
Certification Provider: SAP
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Last Update: Jul 11, 2025
Questions: 80
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