Which of the following can you use to explore released APIs?
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3correct answers to this question.
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
You have determined that one of your products has a known fault. You want to ensure that all cases
with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2correct answers to this question.
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2correct answers to this question.
Which options do you have to connect an existing ticket to another ticket? Note: There are 3correct answers to this question.
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3correct answers to this question.
What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.
Which access restriction types are available in SAP Service Cloud? Note: There are 3correct answers to this question.
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