Free Salesforce Salesforce-Communications-Cloud Practice Exam with Questions & Answers | Set: 2

To support manual tasks required by technicians, designing and attaching OmniScripts to manual tasks (A) provides a guided, step-by-step interface. This aids technicians in completing necessary steps and ensures accurate information is relayed back to the order management system.References:Salesforce Industries documentation on OmniScripts and manual task management.

For UC's requirement to reuse the same modem for additional VOIP lines, creating an M:1 decomposition relationship between TV and VOIP to the modem and setting the scope to account on the modem technical product (D) is the most effective solution. This ensures that the modem is associated with the account level, allowing for its reuse across multiple services without unnecessary duplication.References:Salesforce Communications Cloud documentation on product catalog management and technical inventory.

To include Product A every time Bundle B is sold, with the option for users to opt-out but not exceed a quantity of more than 1, the configuration should set the cardinality Min to 0 (allowing opt-out), Max to 1 (limiting to one product), and default to 1 (included by default). This setup in the product catalog ensures that Product A is automatically included with Bundle B, but users have the flexibility to remove it if desired, without exceeding the allowed quantity.References:Salesforce Communications Cloud product catalog and bundle configuration guidelines.

The Change of Plan feature in Communication Cloud offers key capabilities including History of subscription updates and traceability (A), ensuring Service Continuity (C), and supporting Migrating in/out from bundle offers (D). These features enable customers to upgrade or downgrade their plans while maintaining service continuity and providing a clear history of changes for better customer management.References:Salesforce Communication Cloud documentation on subscription management and change of plan features.

Performing a full data load in a full copy sandbox before the production load is essential to identify potential governor limit risks (A) and data errors that might not have been evident with a subset of data (B). This provides a realistic environment to test and rectify issues before the production deployment.References:Salesforce sandbox and data loading strategies, governor limit considerations.

When planning a migration strategy, especially in a complex system landscape, it's crucial to understand the data sources (A), the tools and databases for migration (C), and the quality, structure, and frequency of data migration (E). These factors directly impact the technical approach to migration, ensuring that the strategy is realistic, efficient, and aligned with business goals.References:Best practices for system migration in Salesforce, focusing on data integrity, migration tools, and data quality assessment.

If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.

Utilizing the multisite CPQ cart capability to capture multiple quotes and leveraging Out of the Box (OOTB) support for Order Management (B) accelerates the sales cycle by allowing sales representatives to efficiently manage quotes for different service locations in a consolidated manner, improving lead-to-cash journey times.References:Salesforce CPQ documentation on multisite capabilities and order management integration.

For a large-scale migration, partitioning data into logical blocks and running the migration in stages (B) allows for a phased approach, reducing system disruption. On-demand migration for non-migrated data ensures that orders can continue to be processed seamlessly during the transition period.References:Best practices for large-scale data migrations in Salesforce environments.

For a successful migration of asset records and MACD (Move, Add, Change, Delete) processing, it is essential to consider the volume of assets and the operational continuity. Logical partitioning of large asset volumes with staged migration ensures system performance and data integrity. On-demand migration allows for seamless operations by migrating assets as needed, minimizing system overload and ensuring that the most relevant data is available when required. This approach balances system performance with migration needs.References:Salesforce Communications Cloud migration strategies and asset management documentation.