Free Salesforce Marketing-Cloud-Email-Specialist Practice Exam with Questions & Answers | Set: 2

To improve email accessibility, increasing the font size to over 16pt is a best practice as it makes the content easier to read, especially for people with visual impairments. Larger font sizes enhance readability and ensure that the email content is accessible to a broader audience. This practice aligns with accessibility guidelines and helps create a more inclusive email design.

For monitoring customer status and making decisions within a journey in Salesforce Marketing Cloud, the entrysource's data extension must have a primary key and a subscriber key. These keys ensure that the data is properly linked to the contact, allowing the journey to reference and update status data accurately as the contact flows through the journey.

When a global template is moved to the shared folder and needs to be used across all business units whilemaintaining branding standards, selecting the "Edit Globally" permission option ensures that the template can be edited at the top level. This permission allows for updates to be made centrally, which are then propagated across all instances where the template is used, ensuring consistency and adherence to branding guidelines.

To ensure fresh data for the sends, setting up a nightly automation that includes a filter activity is recommended. This automation can refresh the data extension by applying the necessary filters to pull the mostup-to-date information from the primary data extension. This process ensures that each team has access to the latest subscriber data for their segmented sends. Reference:Salesforce Marketing Cloud Documentation on Automation Studio.

To make edits to an email that has already been approved and shared with multiple business units, the first step is to unshare the email. This action allows the original team to make the necessary changes without affecting the shared content in other business units. Once the edits are made, the email can be re-approved and shared again.

Interactive Email Forms can significantly increase engagement and response rates by allowing recipients to complete forms directly within the email. For a post-purchase feedback campaign, including an interactive form where customers can provide their feedback without leaving the email can make the process more convenient and likely to yield higher response rates.

To honor the opt-in communication method for subscribers in NTO's welcome series, it is recommended to create one Entry Source for each messaging channelin Journey Builder. This approach ensures that subscribers receive communications via their preferred channel, whether it be email or SMS. By configuring separate entry sources, the welcome series can deliver messages that align with the opt-in preferences of each subscriber, enhancing the personalization and effectiveness of the communication.

To schedule a report to be sent weekly to an Azure Blob regarding the performance of a holidays campaign, the marketing manager should use the Tracking Data Extract file transfer. This tool allows the extraction of tracking data from Salesforce Marketing Cloud, which can then be transferred to an external storage location such as Azure Blob. By setting up an automationin Automation Studio, this process can be scheduled to run weekly, ensuring the performance data is consistently sent to the desired location.

In Salesforce Marketing Cloud, a Delivery Profile is used to define the IP address and other delivery attributes for email sends. To update the IP configured for specific sends, you should update the Delivery Profile associated with those sends. This allows NTO to route their transactional sends through the new IP address.

To segment data based on specific criteria such as recentpurchases and excluding certain customer statuses, Northern Trail Outfitters should use the following tools:

SQL Query: This tool allows for complex data manipulation and filtering. You can write a query to select customers who purchased a camping tent orfoldout camper in the last week and exclude those with a 'silver status'.

Filter Definition: This tool can be used to create a filter based on the SQL query results to further refine the target audience.

Journey Builder Entry Source: This can be used to input the segmented data into a journey for further actions, such as sending targeted emails.