Free Salesforce AP-209 Practice Exam with Questions & Answers | Set: 2

The Field Service Mobile Settings configuration controls the behavior of the mobile app (branding, location tracking, flows, etc.).

Option D is correct.To apply different settings to different groups of users, you must create multipleField Service Mobile Settingsrecords. You assign these settings records to specificUser Profiles.

You would create one settings record with "Collect Service Resource Geolocation History" enabled (for the tracked users).

You would create a second settings record with it disabled (for the untracked users).

You then map the relevant Profiles to the appropriate Settings record.

Options A, B, and C imply global settings or non-existent tabs ("Mobile App Configuration" tab where you select users/profiles directly doesn't exist in the global settings in this manner; it is done via the specific Mobile Settings object assignments).

Reducing a carbon footprint in field service is primarily achieved by reducing the fuel consumption and distance driven by the fleet.

Option B is correct.TheMinimize TravelService Objective calculates the travel distance/time for each potential appointment slot. By giving this objective thehighest weightin the Scheduling Policy, the optimization engine will aggressively prioritize schedules that have the shortest routes, even if it means sacrificing other metrics (like "ASAP" or "Preferred Resource"). Shorter routes directly equate to less driving and lower emissions.

Option A (Remove ASAP) might help slightly by removing the urgency to book "now" (which can cause inefficient routing), but it doesn'tproactivelyoptimize for low mileage like Option B does.

Option C (Maximum Travel Work Rule) is a hard limit (e.g., "Don't travel more than 50 miles"). While it prevents extreme outliers, it doesn't optimize the routeswithinthat radius.

The key here is that it is a Third-Party Contractor and a Temporary engagement.

Option C is correct.

Capacity Based:Contractors are typically modeled as "Capacity Based Resources" (buckets of work) rather than named individuals, as you usually don't track their specific travel or breaks—you just know they can take "X hours of work per day."

Giving Capacity:You would define the capacityonlyfor the specific 3-week period. Once the capacity records end, the scheduling engine will naturally stop assigning work to them.

Options B and D (Deleting):It is never a best practice to delete a Service Resource record after use. You need the record to remain in the system to preserve theAudit Trailand historical data of the Work Orders they completed. You simply deactivate them or stop giving them capacity.