Free Microsoft MB-280 Practice Exam with Questions & Answers | Set: 3

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Questions 21

You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name.

A nurse works for HospitalA and HospitalB part time. You add the nurse as a contact for HospitalA. You realize you can add the nurse as a contact to only one hospital.

You need to ensure that the nurse is associated with both hospitals in the system.

What should you do?

Options:

Create business units for HospitalA and HospitalB. Open the contact record for the nurse and assign it to a user in HospitalB.

Create an access team that has the nurse as owner. Open the HospitalA account record and assign it to the new team account. Repeat this process for HospitalB.

Open the HospitalB record and assign the nurse to a task activity.

Open the contact record for the nurse and create a connection to HospitalB.

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Questions 22

HOTSPOT

Both your sales and marketing teams use Dynamics 365 applications to conduct campaigns with customers.

Leadership has asked for sales and marketing campaigns to have parent campaigns applied so the combined success of sales and marketing efforts can be measured, along with each division’s own success. They want the campaign hierarchy to be clear to users so they can see a “Parent Campaign” relationship. Any actions taken on parent records should automatically be taken on child records.

You need to update table relationships to enable the requirements using the minimum amount of configuration steps.

What should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct match is worth one point.

MB-280 Question 22

Options:

Questions 23

Your organization has customized Dynamics 365 Sales to allow sales users to create account plans on existing accounts. The Account table has a one-to-many relationship with the Custom Account Plan table.

To comply with privacy laws, your organization needs to delete inactive account records after two (2) years.

Some account managers noticed that when they delete accounts, linked account plans are also deleted. Account managers want to be able to use these account plans as references.

You need to ensure that when accounts are deleted, the accounts plans are NOT deleted.

Which type of behavior should you set on the delete action in the relationship between accounts and account plans?

Options:

Cascade All

Cascade Active

Remove Link

Restrict

Questions 24

You manage a Dynamics 365 Sales environment where users can only view and edit their own records.

User2 is assisting with User1’s opportunities while User1 is on vacation. User1 remains the owner of User1’s opportunities.

User2 has reported that they CANNOT update User1’s opportunities.

You need to diagnose the issue.

What should you do?

Options:

Ensure User2 is added to an Access team.

Ensure User2 is added to the Sales team.

Ensure the record is assigned to User2.

Ensure User2 is added to the Owner team.

Questions 25

DRAG DROP

Within your non-profit organization you have set up your different charities in a custom table to store charity records.

In the Contact table, you have various famous people who can be special charity ambassadors.

You need to set up the charity ambassador connection role so that charity managers can link the charity through a connection from the contact

Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

MB-280 Question 25

Options:

Questions 26

You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.

Solution: Change the opportunity to an inactive state. Does this meet the goal?

Options:

Yes

Questions 27

The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.

You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.

What should you convey?

Options:

The delegate user.

System (as it is promoted by server-side synchronization).

The owner of the linked contact that sent the email.

The primary mailbox owner.

Questions 28

Solution: On the last stage of the business process flow, select Finish.

Does this meet the goal?

Options:

Yes

Questions 29

DRAG DROP

A company uses Dynamics 365 Sales to manage product lines.

You need to set up the product catalog, including the ability for sellers to apply quantity discounts.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

MB-280 Question 29

Options:

Answer:

Explanation:

The correct order of actions to set up a product catalog, including the ability for sellers to apply quantity discounts, is as follows:

Create units.

Add products.

Create price lists.

Add price list items.

Create discount lists.

Create Units:

Start by defining units (e.g., each, box, dozen) for your products. Units specify how products are measured and sold, which is essential for setting pricing and discounts.

This step ensures that all products have consistent units of measure before adding them to the catalog.

[Reference: Microsoft Documentation - Set Up Units in Dynamics 365 Sales, Add Products:, After units are created, add products to the catalog. Each product will have an associated unit and a description that defines it within the catalog., Ensure products are added with complete details to enable proper pricing and discounting later., Reference: Microsoft Documentation - Create and Manage Products, Create Price Lists:, Next, create price lists that define the pricing for products. Price lists can be specific to regions, customer types, or other criteria and are essential for associating products with prices., A price list is necessary for assigning product prices, enabling you to link prices with discount lists in the subsequent steps., Reference: Microsoft Documentation - Set Up Price Lists, Add Price List Items:, Add price list items to assign specific products to price lists and set their prices. This links each product with its pricing based on the price list created earlier., It allows flexibility to have different pricing structures for the same product across multiple price lists if needed., Reference: Microsoft Documentation - Add Price List Items, Create Discount Lists:, Finally, create discount lists to apply quantity discounts on products. Discount lists define percentage or flat rate discounts based on purchase quantities, which can then be applied when products are added to sales orders or quotes., This step ensures that sellers can apply quantity-based discounts, meeting the requirement for the product catalog setup., Reference: Microsoft Documentation - Create and Configure Discount Lists, By following these steps in the specified order, you can set up a product catalog that includes units, products, price lists, price list items, and discount lists, allowing sellers to manage product pricing and apply quantity discounts effectively., , , ]

Questions 30

You need to create and start a new customer journey to send " Welcome " emails to new customers.

Which three actions should you perform in sequence before you publish the journey? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

MB-280 Question 30