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Free Microsoft MB-230 Practice Exam with Questions & Answers | Set: 6

Questions 51

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:
A.

SLA with 24 hours as the failure time and no warning

B.

SLA with 6 hours as the failure time and a one-hour warning

C.

SLA with 6 hours as the failure time and no warning

D.

SLA with one hour as the failure time and no warning

E.

SLA with 24 hours as the failure time and a two-hour warning

Microsoft MB-230 Premium Access
Questions 52

You need to configure the system to meet the requirements for external access and the portal. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

MB-230 Question 52

Options:
Questions 53

You need to select the minimum required security roles for sentiment analysis and Al suggestions for contacts in Teams.

Which security roles should you use? To answer, move the appropriate security roles to the correct requirements. You may use each security role once, more than once, or not at all. You may need to move the split bar between panes or scroll to view

content.

NOTE: Each correct selection is worth one point.

MB-230 Question 53

Options:
Questions 54

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

Options:
A.

Assign each queue a workstream.

B.

Add a chatbot to the workstream.

C.

Embed a chat widget in the portal.

D.

Assign chatbots to appropriate queues.

Questions 55

You need to configure the chat channel. What should you configure?

Options:
A.

workstream

B.

proactive chat

C.

persistent chat

D.

quick replies

Questions 56

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:
A.

Enable a Microsoft Copilot Studio chatbot to end conversations.

B.

Add the chatbot to an existing human agent queue.

C.

Enable Al suggestions with the chatbot.

D.

Create a chatbot queue and a human agent queue.

E.

Configure context variables for the chatbot.

Exam Code: MB-230
Certification Provider: Microsoft
Exam Name: Microsoft Dynamics 365 for Customer Service
Last Update: Jul 14, 2025
Questions: 309