Free HP HP2-I57 Practice Exam with Questions & Answers

Name: How to Pass HP2-I57 Exams
Brand: Examstrack
SKU: hp2-i57
Price: 36.75 USD
Availability: InStock

Questions 1

Name two specific pain points a customer might have that HP Premium+ Support Services can help address. (Select two.)

Options:

Customer needs to focus on CapEx rather than OpEx.

Customer is facing increased cyberthreats.

Employees are less productive due to maintenance issues.

Customer is not set up for remote or hybrid working.

Changing trends have had a negative impact on business performance.

HP HP2-I57 Premium Access

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06-Jul-2025

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Questions 2

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the

components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.

How should you respond?

Options:

Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

Questions 3

A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.

How should you respond to this customer?

Options:

Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

Questions 4

Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.)

It extends customers' device life while enhancing performance & productivity.

Options:

HP Device Life Extension can be sold as a stand-alone service.

HP Device Life Extension supports sustainability RFP requests.

HP Device Life Extension always comes with Accidental Damage Protection.

HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

Questions 5

What are the three Priority Services Packages? (Select three.)

Options:

Priority Anytime Access

Priority Management

Priority Access Plus

Priority Access

Questions 6

Match the HP Active Care journey with the responsive party for each required action.

HP2-I57 Question 6

Options:

Questions 7

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

Options:

End users cannot snooze the alerts.

If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

Only non-hybrid employees can receive end user alerts directly on their device.

When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.