Free Genesys PC-CIC-Core Practice Exam with Questions & Answers | Set: 2

Name: How to Pass PC-CIC-Core Exams
Brand: Examstrack
SKU: pc-cic-core
Price: 42 USD
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Questions 11

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

Options:

Administrator Access

Access Control

Security Rights

Master Administrator

Genesys PC-CIC-Core Premium Access

Theo

20-Jun-2025

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Questions 12

You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.

What utility allows you to change the initial prompt?

Options:

Interaction Administrator

System Manager

Interaction Attendant

Interaction Center Business Manager

Questions 13

Under what circumstances is it useful to create a Client Button?

Options:

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

You want your customers to be able to phone you by pressing a custom button on a web page.

Questions 14

You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.

What two options are available to disposition the request? (Choose two.)

Options:

Response to the request to chat with the agent.

Ignore the request.

You must call or walk over to the agent to provide assistance.

Forward the request to another supervisor or agent.

Questions 15

Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.

What Interaction Administrator tool allows you to easily import users from a distribution list?

Options:

The Add Users Assistant

The Messaging Import Assistant

The CIC Distribution List Assistant

The User Worksheet

Questions 16

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

Options:

Continue to update the phones manually. This is the most efficient process for completing this task.

Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

There is no way to update the firmware on IP phones.

Use the Stations Assistant to update the firmware on the phones.

Questions 17

Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.

What Interaction Administrator tool is designed for quickly creating the managed IP stations?

Options:

Manually create each phone in the Managed IP Phones container.

Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.

Manually create all of the phones in the Stations container.

Use the import wizard in the Stations container to import the phones from a .csv list.

Questions 18

You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.

What operation would you use to provide this functionality?

Options:

Build Reply

Email Transfer

Email Callback

Set Routing Options