Free Exin ITIL-F Practice Exam with Questions & Answers | Set: 2

How many people should be accountable for a process as defined in the RACI model?

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

How many people should be accountable for a process as defined in the RACI model

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

Which role is responsible for carrying out the activities of a process?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

Which role is accountable for the operational management of a process?

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process