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Free Exin ITIL-F Practice Exam with Questions & Answers | Set: 2

Questions 11

How many people should be accountable for a process as defined in the RACI model?

Options:
A.

As many as necessary to complete the activity

B.

Only one - the process owner

C.

Two - the process owner and the process enactor

D.

Only one - the process architect

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Questions 12

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Options:
A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

Questions 13

How many people should be accountable for a process as defined in the RACI model

Options:
A.

As many as necessary to complete the activity

B.

Only one - the process owner

C.

Two - the process owner and the process enactor

D.

Only one - the process architect

Questions 14

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Options:
A.

RACI model

B.

Incident model

C.

Continual service improvement (CSI) approach

D.

The Deming Cycle

Questions 15

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

Options:
A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

Questions 16

Which role is responsible for carrying out the activities of a process?

Options:
A.

Process owner

B.

Change manager

C.

Service manager

D.

Process practitioner

Questions 17

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Options:
A.

The IT director

B.

The process owner

C.

The service owner

D.

The customer

Questions 18

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

Options:
A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

Questions 19

Which role is accountable for the operational management of a process?

Options:
A.

Process practitioner

B.

Process manager

C.

Service manager

D.

Change manager

Questions 20

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process

Options:
A.

2, 3 and 4 only

B.

All of the above

C.

1, 2 and 3 only

D.

1, 2 and 4 only