Free Avaya 7492X Practice Exam with Questions & Answers

Name: How to Pass 7492X Exams
Brand: Examstrack
SKU: 7492x
Price: 42 USD
Availability: InStock

Questions 1

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.

In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

Options:

D4 – define escape points

D2 – describe the problem

D1 – establish a team

D3 – develop interim containment actions

D5 – choose corrective actions

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Questions 2

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

Options:

The Incorrect Status Poll VDN is defined in HSR application form.

The Console Permission is NOT enabled.

The Route-pattern TSC settings has a setting = n.

The Interflow Vector Is not defined at the remote location.

The Status Poll VDN is using TAC Instead of aar analysis digits.

Questions 3

Which three statements about LAI requirements are true? (Choose three.)

Options:

Intelligently route calls among the call centers to achieve a better ACD load balance.

The receiving switch is able to accept or deny interflowed calls sent by the sending switch.

The routing of an incoming call to an external switch must be answered at the originating switch.

Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.

It Is able to use the adjust-by vector command to better manage EWT.

Questions 4

There are four main components of the Call Center Elite Multichannel configuration.

Which list contains all of the main components?

Options:

Avaya Aura® System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client

Avaya Aura® Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

Questions 5

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.

Which command do you use to do this?

Options:

monitor bcms hunt group

list trace trunk

monitor bcms trunk

list trace vdn

Questions 6

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent. Skill, or location to select, which two administration forms need to be administered? (Choose two.)

Options:

On the Feature Related System Parameters screen verity the BSR Tie Strategy field.

On the VDN form, verify BSR Tie Strategy field.

On the Hunt Group form verify BSR settings.

Verify Suppression Timer Is set correctly In the BSR application plan.

Questions 7

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.

Which requirement do they need to configure to install the server software?

Options:

Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS

Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

IIS only

Questions 8

Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

Options:

MOD10

ADD

CATR

SEL

Questions 9

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

Options:

Display events extension

Display events vector

List trace vector

List trace extension

Questions 10

While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?

Options:

The caller hears the feedback that Is provided by the sending switch.

The caller always hears ringback.

The caller hears the feedback that is provided by the receiving switch.