Free Avaya 7492X Practice Exam with Questions & Answers | Set: 2

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A call center has four agents:

Agent 1 has experience with Sales and French.

Agent 2 has experience with Sales and English.

Agent 3 has experience with Support and English.

Agent 4 has experience with Sales and is bilingual in English and French

The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.

Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.

Which command would be the start point?

When deploying a virtual environment, you should configure the applications in a specific order.

Which option provides the best order to verify the virtual environment?

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.

Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

Which three statements are true about virtual routing? (Choose three.)