Free The Open Group OG0-061 Practice Exam with Questions & Answers

The Change Control data object

The RFC data object

The Problem, Known Error data object

The Interaction data object

The percentage reduction in the network required for new or changed services

Self-Service: Increased success rate for user self-fix

Satisfied customers per service/application

Arrival and departure rate of service requests

The Service Model and the Service Backbone

Value streams and functional components

Data objects and their relationships

Capabilities and IT processes

Service models flowing across the service backbone

Functional components and their interactions

Data objects, their relationships and inter-dependencies

Value streams and their typical activities

Number of applications or services that require exceptions outside of the existing infrastructure portfolio

Number of purchase requests related to purchase order fulfillment

Accounting records are produced to show investment and spend in each service

Increased uptime for critical business systems

To serve as a framework for building content views of the IT4IT Reference Architecture

To document the value streams in a vendor-specific representation

To provide a holistic model introducing the core terms and concepts

To communicate the Service Backbone concept

Build Package

Enterprise Architecture

Service Portfolio

Service Design

Contributing to business strategy and planning, enabling IT alignment with business plans

Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services

Defining the capabilities and business processes necessary for Project Management governance

Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery

As a way of grouping functionality to provide context for where value is being created and delivered

To support predictable, sequential, waterfall approaches to IT service delivery

As a macro-process and capability architecture to provide context for IT value delivery and operations

In order to be compliant with the Value Chain concept of Michael Porter

Service Contract

Conceptual Service

Portfolio Backlog Item

Scope Agreement