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Free ServiceNow CIS-SM Practice Exam with Questions & Answers

Questions 1

During ServiceNow Discovery, credentials are stored in memory in which one of the following?

Options:
A.

MID Server

B.

SNMP Agent

C.

ServiceNow Instance

D.

Collector

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Questions 2

In the following image, the 5x next to Citrix XenA represents which one of the following?

CIS-SM Question 2

Options:
A.

Five errors while identifying the CI

B.

Five discovery executions on the CI

C.

Five members of a cluster

D.

Five outgoing connections from the cluster

Questions 3

Which one of the following statements best explains the following URL: https:// /

SaCmdManager.do?ip=198.51.100.66?

Options:
A.

The user is starting the Command Line Console and is able to send commands to the host 198.51.100.66.

B.

The user is starting the Command Line Console and explicitly directs Service Mapping to use the MID Server 198.51.100.66 to execute commands.

C.

This is not a valid URL for Service Mapping.

D.

The user is starting the Command Line Console and is able to send commands against the ServiceNow instance at 198.51.100.66.

Questions 4

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Options:
A.

Problem Management: Number of Incidents per Known Problem

B.

Incident Management: Mean Time to Resolve

C.

Event Management: Signal to Noise Ratio

D.

Change Management: Number of Major Changes

Questions 5

Which one of the following is a valid format when entering SSH Private Key credentials?

Options:
A.

PEM

B.

PGP

C.

PDP

D.

PMI

Questions 6

What is the function of the Unified Map feature in the Service Mapping Workspace?

Options:
A.

To monitor the performance of application services

B.

To visually display hierarchical relationships between configuration items

C.

To automatically add traffic-based connections to maps

D.

To provide a list of unmapped servers and their classifications

Questions 7

Which one of the following is the baseline Identification Rule (CI Identifier) used to determine inserts or updates to all servers discovered by ServiceNow Discovery or Service Mapping?

Options:
A.

Application Rule

B.

Server Rule

C.

Hardware Rule

D.

Device Rule

Questions 8

Which one of the following best describes the definition of an Entry Point?

Options:
A.

A method by which a user interacts with a service or a CI interacts with another CI

B.

A type of communication taking place between applications

C.

A template of attributes that define a communication type between applications

D.

A Host::Hosted on relation between CIs

Questions 9

Predictive Intelligence provides which one of the following benefits?

Options:
A.

Suggests which application services need pattern extensions

B.

Helps reduce noise from traffic-based connections

C.

Detects performance problems in application mapping

D.

Shows CI suggestions for Dynamic CI Groups

Questions 10

Assume an Apache Web Server Identifier Entry is configured as shown:

CIS-SM Question 10

If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?

Options:
A.

An identification error will occur.

B.

The Apache Web Server CI will be reclassified as a Web Server CI.

C.

The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.

D.

A duplication error will occur.

Exam Code: CIS-SM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - Service Mapping
Last Update: Sep 12, 2025
Questions: 106