Free ServiceNow CIS-PA Practice Exam with Questions & Answers | Set: 2

Historical Data Collection is intended to accurately reconstruct past indicator scores. Age-based breakdowns must be excluded because age is a time-relative value that cannot be reliably recalculated for historical points in time.

For the indicator Number of open and overdue incidents, breakdowns such as Location, Category, and State can be historically recalculated by evaluating record attributes at specific points in time. However, Age depends on the exact moment of evaluation and changes continuously, making it unsuitable for historical backfilling.

ServiceNow documentation explicitly warns against using age or duration-based breakdowns in historical data collection jobs, as they lead to inaccurate or misleading results. Therefore, option A is the correct and documented exclusion.

AFormula Indicatorin ServiceNow Platform Analytics allows you to calculate a derived score usingup to five other indicators(automated or manual) through a mathematical expression. These component indicators must already exist and have collected data.

Formula Indicators arenot calculated at view time; instead, they arepre-calculated during data collectionand stored like other indicator scores. This ensures consistent historical trending and optimal dashboard performance. Aggregates such as count or sum are handled by automated indicators, not formula indicators. Formula indicators also cannot referenceindicator threshold values, as thresholds are used only for KPI status evaluation and visualization, not for calculations.

ServiceNow documentation clearly states the five-indicator limit and emphasizes that Formula Indicators are meant forderived metrics, such as percentages, ratios, or normalized scores, making optionBthe only correct definition.

ABucket Groupin Platform Analytics is used togroup large sets of numeric or time-based values into a smaller, more meaningful number of ranges. Common examples include grouping ages into ranges (0–5 days, 6–10 days), durations into bands, or hours of the day into segments. This simplifies analysis and improves dashboard readability by reducing excessive breakdown elements.

Bucket Groups do not log incidents, manage roles, or control integrations. Instead, they support analytics by enabling structured classification of non-categorical data. ServiceNow documentation clearly positions Bucket Groups as a mechanism for transforming raw numeric or duration data into consumable breakdowns, making option B the correct answer.

WhenCollect recordsis enabled on an Automated Indicator, Platform Analytics stores thesys_ids of the recordsthat contributed to each indicator score at collection time. This capability enablesdrill-down functionality, allowing users to view the exact records behind a score directly from analytics widgets and dashboards. Importantly, Platform Analytics doesnot store full copies of records—only the identifiers—ensuring historical accuracy while maintaining storage efficiency.

Option A describes thepreview featureavailable when defining indicator conditions, not record collection. Option B refers tomanual data collection, which is triggered separately. Option C is incorrect because Platform Analytics does not retain full record snapshots. ServiceNow documentation clearly states that enabling Collect records allows analytics users to drill into the contributing records for any given score, making option D the correct and precise answer.

Performance AnalyticsContent Packsprovide prebuilt indicators, breakdowns, dashboards, and jobs for specific applications such as Incident, Problem, or Change Management. To activate these packs, administrators navigate toPerformance Analytics > Add Content Pack. This interface lists all available analytics content packs and allows administrators to preview and activate them.

Option A refers to Solution activation, which is unrelated to Performance Analytics content. Option B is used for application plugins, not analytics packs. Option D does not exist as a valid navigation path for Performance Analytics. ServiceNow documentation explicitly identifiesPerformance Analytics > Add Content Packas the correct location to install analytics content, making option C the verified answer.

Indicator Sources in Platform Analytics supportStandard calendarsandCustom calendarsto control how data collection aligns with business time definitions. TheStandard Calendaruses regular system time, whileCustom Calendarsallow organizations to define business-specific working days, holidays, and schedules.

Fiscal calendars are used for financial reporting but are not supported directly by Indicator Sources. Resource and Docket calendars are unrelated to analytics collection. ServiceNow documentation explicitly states that Indicator Sources rely on standard or custom calendars for accurate time-based aggregation, making optionsB and Ethe correct answers.

TheShow real-time scoreoption is available only fornon-scripted Automated Indicators. These indicators are based on standard indicator sources and conditions that can be safely recalculated on demand without scripting complexity.

Scripted automated indicators and formula indicators depend on stored historical values and custom logic, which cannot be reliably recalculated in real time. Manual indicators rely on user-entered values and also do not support real-time calculation. ServiceNow documentation explicitly limits real-time scoring to non-scripted automated indicators to preserve performance and data integrity. Therefore, option D is the correct answer.

During a Daily Data Collection job, Platform Analytics executesone database query per Indicator Source, not per indicator. Multiple indicators can reference the same indicator source, allowing the platform toreuse the result setand calculate multiple scores from a single query.

This design is a key performance optimization in Platform Analytics. Executing queries per indicator would significantly increase database load, especially in large implementations. ServiceNow documentation explicitly states that indicator sources are the unit of data retrieval during collection, making option B the correct and documented answer.