Free Scaled Agile SSM Practice Exam with Questions & Answers | Set: 2

The Coach Sync (sometimes referred to as the Scrum of Scrums or SM/TC Sync) is a coordination event within SAFe® where Scrum Masters and Team Coaches from the Agile Release Train (ART) meet to discuss progress, dependencies, and impediments that affect multiple teams.

This event provides a forum for escalating and addressing ART-level impediments that cannot be resolved within a single team. The RTE (Release Train Engineer) typically facilitates this meeting to ensure transparency and problem-solving across teams.

From SAFe guidance:

“The Coach Sync allows Scrum Masters and Team Coaches to discuss cross-team progress and impediments, escalating those that require ART-level visibility or resolution.”

Therefore, the correct answer is C. Coach Sync. This event enables effective synchronization among teams and promotes continuous improvement across the ART.

The CALMR approach to DevOps in SAFe® stands for Culture, Automation, Lean Flow, Measurement, and Recovery. It represents the foundational mindset required to achieve continuous delivery and operational excellence.

The “C” in CALMR stands for Culture, which emphasizes building a culture of shared responsibility between development, operations, and business teams. This shared responsibility ensures alignment, collaboration, and a collective focus on delivering value rather than working in silos.

From SAFe guidance:

“DevOps is founded on a culture of shared responsibility for the delivery of value, encouraging collaboration across all roles and reducing handoffs.”

Therefore, the correct answer is B. Create a culture of shared responsibility, as it reflects the first and most essential principle of the CALMR approach.

One method a Scrum Master/Team Coach can use to help teams overcome a fear of conflict is to give every team member the opportunity to contribute. Fear of conflict is one of the common dysfunctions of a team, which can result in artificial harmony, lack of trust, and avoidance of issues1 To overcome this fear, the Scrum Master/Team Coach can facilitate a safe and respectful environment where team members can express their opinions, ideas, and concerns without being judged, ignored, or attacked23 Giving every team member the opportunity to contribute can help them feel valued, respected, and heard, as well as foster a culture of collaboration, feedback, and learning45 The Scrum Master/Team Coach can use various techniques to ensure equal participation, such as round-robin, fist of five, dot voting, silent brainstorming, and liberating structures45 By encouraging healthy and constructive conflict, the Scrum Master/Team Coach can help the team improve their performance, creativity, and innovation23

The Innovation and Planning (IP) Iteration is a vital element of SAFe® that occurs at the end of every Program Increment (PI). It provides intentional space for innovation, exploration, learning, and planning, ensuring a sustainable pace and continuous improvement across the Agile Release Train (ART).

This iteration gives teams the time to focus on innovation and continuing education, such as experimenting with new technologies, attending training, or conducting hackathons. It also includes activities like PI Planning preparation and Inspect and Adapt participation.

From SAFe guidance:

“The IP Iteration provides dedicated time for innovation, education, and planning activities. It supports relentless improvement and a sustainable pace for the ART.”

Therefore, the correct answer is A. It provides dedicated time for innovation and continuing education, as this captures the core benefit of the IP Iteration.

In SAFe® and Scrum, acceptance criteria define the conditions that must be met for a User Story to be considered complete and accepted by the Product Owner. These criteria clarify how the Story will be validated and serve as the basis for confirming that functionality meets expectations and quality standards.

Acceptance criteria support transparency, alignment, and shared understanding between the team and stakeholders. They guide development, testing, and validation efforts and are essential for achieving the Definition of Done (DoD).

From SAFe guidance:

“Acceptance criteria define the boundaries and validation conditions of a Story. They ensure the implemented functionality meets the customer’s intent and can be accepted.”

Therefore, the correct answer is A. To identify how the Story can be validated, as this captures the core purpose of acceptance criteria.

According to the SAFe 6 Scrum Master documentation, one of the metrics that are reported at the Inspect and Adapt event is the ART predictability measure. This metric shows how well the ART delivers on its PI objectives, which are the SMART commitments made by the teams during PI planning. The ART predictability measure is calculated by dividing the total actual business value achieved by the total planned business value, as shown in the PI system demo. The ART predictability measure helps the ART to assess its performance, identify gaps, and improve its forecasting accuracy and reliability.

In SAFe®, during PI Planning, each team defines PI Objectives — clear, measurable statements of intended business outcomes. Some objectives carry higher uncertainty or risk due to technical complexity, dependency, or unknown factors.

To manage such uncertainty, teams can classify these as uncommitted objectives. This approach maintains visibility and alignment while signaling to stakeholders that these objectives are goals the team will pursue but cannot guarantee delivery. This helps set realistic expectations without discouraging ambition or exploration.

From SAFe guidance:

“Teams identify some objectives as uncommitted when there is significant uncertainty. These are not included in the committed plan but are made visible to stakeholders.”

Therefore, the correct answer is B. Move it to uncommitted objectives, as this is the recommended SAFe practice for handling objectives with high uncertainty.

One way uncommitted objectives help Agile Teams make a plan for the PI is that they maintain the predictability of achieving the objectives. Uncommitted objectives are PI objectives that are not included in the team’s commitment or counted against teams in the ART predictability measure. They are used to identify work that can be variable within the scope of a PI, such as stretch goals, spikes, innovation, or exploration1 Uncommitted objectives help improve the predictability of delivering business value since they allow the team to adjust their scope based on the actual progress and feedback during the PI. They also provide the team with some flexibility and capacity to respond to changing needs and expectations, as well as to pursue learning and improvement opportunities12 

An effective Scrum Master/Team Coach (SM/TC) not only supports the team’s daily operations but also helps them grow and improve over time. Thinking beyond the day-to-day means guiding the team toward strategic improvement and long-term effectiveness, not just tactical task completion.

By helping the team prioritize improvement activities to ensure progress, Scrum Masters promote a mindset of continuous learning and adaptation. This aligns with SAFe’s Relentless Improvement pillar, encouraging the team to use metrics, feedback, and retrospectives to drive sustained enhancement in flow, quality, and collaboration.

From SAFe guidance:

“Scrum Masters help teams improve continuously by identifying, prioritizing, and pursuing improvement opportunities that enhance value delivery and team performance.”

Thus, the correct answer is D. Help the team prioritize improvement activities to ensure progress, as this demonstrates strategic thinking beyond daily coordination.

An essential coaching technique for Scrum Masters/Team Coaches in SAFe® is asking powerful questions. Instead of providing direct solutions, effective Scrum Masters guide the team toward self-discovery and collaborative problem-solving.

Powerful questions are open-ended, thought-provoking inquiries that stimulate deeper reflection and creative thinking. This approach aligns with the servant-leader mindset, enabling team members to take ownership of their challenges and develop collective accountability.

Examples include:

“What options have we not yet considered?”

“What’s the smallest next step we could take?”

“What’s blocking our progress, and how might we remove it together?”

From SAFe guidance:

“Scrum Masters and Team Coaches enable teams to find their own solutions by asking powerful questions rather than providing answers. This encourages collaboration and fosters a culture of continuous learning.”

Therefore, the correct answer is A. Asking powerful questions, as it directly supports self-management and team empowerment.