Free Salesforce Marketing-Cloud-Consultant Practice Exam with Questions & Answers | Set: 2

 To simplify the sending process using Marketing Cloud with as little additional setup as possible, the customer should create a journey and use Salesforce Data and the Reports object as the entry source. This will allow them to use their existing complex reports in Sales Cloud as criteria for injecting contacts into the journey and sending them emails.References:https://help.salesforce.com/s/articleView?id=sf.mc_jb_salesforce_data_event.htm &type=5

GTL (Guide Template Language) is a scripting language that allows parsing and displaying JSON or XML data within an email. GTL can be used to make API calls to external services, such as the Sunny Sky API, and display the response within the email. For example, NTO can use the HTTPGet() AMPscript function to retrieve the weather information from the Sunny Sky API as a JSON object, and then use the TreatAsContent() AMPscript function to parse and display the JSON object using GTL tags and variables. References: https://help.salesforce.com/articleView?id=sf.mc_es_guide_template_language.htm &type=5 https://help.salesforce.com/articleView?id=sf.mc_es_httpget_ampscript_function.htm &type=5https://help.salesforce.com/articleView?id=sf.mc_es_treatascontent_ampscript_function.htm &type=5

Publication List and Auto-Suppression List can be used to control what content is available to certain users and business units based on their preferences and send volume. A Publication List allows subscribers to opt in or out of different types of communications, while an Auto-Suppression List automatically excludes subscribers from receiving certain messages based on criteria such as frequency or content category. References: https://help.salesforce.com/articleView?id=sf.mc_es_publication_lists.htm &type=5https://help.salesforce.com/articleView?id=sf.mc_es_auto_suppression_lists.htm &type=5

To configure a sending domain in Marketing Cloud, the customer needs to delegate a subdomain to Marketing Cloud and modify their DNS entries to point to Marketing Cloud’s servers. These questions will help determine if the customer has the authority and ability to do so.References:https://help.salesforce.com/s/articleView?id=sf.mc_es_sender_authentication_package.htm &type=5

Setting up Approval Workflow and Share setting inside Marketing Cloud can be used to control what content is available to certain users and business units, what is allowed to be edited, and ensure those edits are reviewed prior to being changed. Approval Workflow allows users to submit content for approval before it can be used in messages or journeys,while Share setting allows users to share content across business units with different levels of access. References: https://help.salesforce.com/articleView?id=sf.mc_co_approval_workflow.htm &type=5https://help.salesforce.com/articleView?id=sf.mc_co_share_content_across_business_units.htm &type=5

Creating and enabling a BLOCKOUT window in MobileConnect can be used to prevent SMS messages from being sent during certain hours of the day. A BLOCKOUT window is a time period during which no messages are sent or received by MobileConnect, regardless of when they were scheduled or triggered.References:https://help.salesforce.com/articleView?id=sf.mc_moc_blockout_window.htm &type=5

To automate exclusion of identified email addresses from all future sends that use specific sender profiles, Northern Trail Outfitters should use an auto-suppression list. An auto-suppression list is a tool that allows marketers to exclude subscribers from email sends based on their email address and sender profile. The email addresses can be added to the auto-suppression list using a SQL query or an import activity. References:https://help.salesforce.com/s/articleView? id=sf.mc_es_create_an_auto_suppression_list.htm&type=5

A journey with CRM date based entry source can be used to trigger emails based on a date field in the CRM object, such as the reminder date. The journey can also use the Update Contact activity to update the record in CRM after sending the reminder email. References: https://help.salesforce.com/articleView?id=sf.mc_jb_date_based_events.htm &type=5https://help.salesforce.com/articleView?id=sf.mc_jb_update_contact.htm &type=5

Two potential reasons for SMS responses getting the default keyword response rather than the appropriate next keyword response are:

• Responses are not sent within the Conversation Window. The Conversation Window is a setting that defines how long MobileConnect waits for a response from a subscriber after sending an outbound message. If a subscriber responds after the Conversation Window expires, MobileConnect treats their response as a new inbound message rather than part of an ongoing conversation.
• Next keyword was not specified on the outbound message. The Next Keyword is a setting that defines what keyword MobileConnect expects from a subscriber after sending an outbound message. If a subscriber responds with a different keyword than what MobileConnect expects, MobileConnect treats their response as a new inbound message rather than part of an ongoing conversation.

Responses containing “stop” in the message content will not get the default keyword response, but rather an opt-out confirmation message. Responses sent with AMPscript in body will not affect how MobileConnect handles responses, as AMPscript is only evaluated at send time. References: https://help.salesforce.com/s/articleView?id=sf.mc_moc_conversation_window.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.mc_moc_next_keyword.htm &type=5

To send notifications to customers when their orders are ready for in-store pickup via SMS or email depending on their communications preference, Northern Trail Outfitters should use a Journey Builder multi-step journey with an API entry event and a decision split. A Journey Builder multi-step journey allows marketers to create personalized customer experiences across different channels and platforms. An API entry event allows marketers to inject contacts into a journey based on real-time events or data from external systems, such as order status updates. A decision split allows marketers to route contacts to different paths or activities based on their attributes or behaviors, such as communications preference. References: https://help.salesforce.com/s/articleView?id=sf.mc_jb_journey_builder.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.mc_jb_api_event.htm &type=5https://help.salesforce.com/s/articleView?id=sf.mc_jb_decision_split.htm &type=5