Free Pegasystems PEGACPLSA88V1 Practice Exam with Questions & Answers | Set: 7

Criterion 1: Owns a smart mobile

Engagement Policy Level: Group level

Explanation: The criterion "Owns a smart mobile" applies to all data plans and can be considered a group-level policy. It filters the audience at a broader level to ensure they have a smart mobile device.

Criterion 2:

Under graduation student

Engagement Policy Level: Issue level

Explanation: The criterion "Under graduation student" applies to multiple data plans (1 GB and 3 GB) and is more specific to the issue of targeting educational segments. Thus, it is suitable at the issue level.

Criterion 3:

Post graduation student

Engagement Policy Level: Action level

Explanation: The criterion "Post graduation student" is specific to the 5 GB plan and is most appropriate at the action level. This level ensures the targeting is precise for this particular plan.

New customer

Engagement Policy Level: Group level

Explanation: The criterion "New customer" can be applied across multiple offers and thus is suitable for the group level to broadly target new customers.

Existing customer

Engagement Policy Level: Action level

Explanation: The criterion "Existing customer" is applied at the action level to ensure specific offers (3 GB and 5 GB plans) are appropriately targeted to customers who already have a relationship with the company.

Step by Step Comprehensive Detailed Explanation with References:

Group Level Engagement Policy:

Conditions that apply broadly across multiple offers or groups of offers fall under group-level policies. Examples include owning a smart mobile and being a new customer.

Issue Level Engagement Policy:

Conditions that are relevant to a specific issue, such as educational status for specific data plans, are categorized under issue-level policies. This ensures that offers targeting undergraduates are consistently managed.

Action Level Engagement Policy:

Conditions that are specific to individual actions or offers are best managed at the action level. This includes targeting post-graduation students for the 5 GB plan and existing customers for specific plans to ensure precise targeting.

References: Pega's best practices for engagement policies recommend using group-level policies for broad criteria, issue-level for segment-specific conditions, and action-level for highly specific targeting to ensure effective and relevant customer engagement.

 Responsive Layouts:

Using responsive layouts helps ensure that the application aligns well with different device screen sizes, enhancing accessibility for all users.

 Link Controls:

Using link controls instead of buttons can improve readability and accessibility, making it easier for screen readers and other assistive technologies to interpret the interface.

 References:

Pega best practices for designing accessible applications emphasize the use of responsive designs and appropriate controls to ensure accessibility.

 Therefore, the correct answers are:

B. Use responsive layouts to help align with device screen size.

C. Use link controls instead of buttons, for readability.

Team A publishes branch,

Automation server merges three branch,

Team B and C rebase the application

 Job Scheduler:

Using a job scheduler on a dedicated node is a robust solution for incrementing the urgency of claims. The scheduler can run daily to update the value of pyUrgencyAssignAdjust by 1 for every assignment in the PendingProcessing workbasket.

 References:

Pega documentation on job schedulers and background processing highlights the use of job schedulers for periodic updates and batch processing.

 Therefore, the correct answer is:

C. Use a job scheduler on a dedicated node to increase the value of pyUrgencyAssignAdjust by 1 for every assignment that matches the selection criteria.

 Queue Status "Available": When the queue status for an item is "Available," it indicates that the item is ready for processing but has not yet been picked up by the agent.

 Failed Processing: If the agent attempted to process an item but failed, it can be reflected in the status. The item remains in the queue, and the system logs may indicate the failure reason.

 Scheduled Processing: The status "Available" can also mean that the item is scheduled for future processing based on the agent's schedule.

References:

Pega Academy: System Queue Management

Pega Documentation: Understanding Agent Status and Queue Management

To enable support for both case types (expense report and purchase requests) for offline users on a mobile device:

Configure the application record to enable offline access. This setting prepares the application for offline capability.

Configure the user's access group to enable offline access. This step ensures that users have the necessary permissions and configurations to use the application offline.

A rule-utility-function (RUF) has the advantage of being directly callable from a decision table, which is a common requirement in Pega applications for implementing business logic. This direct invocation capability simplifies the design and execution of decision rules. References:

Pega Rule-Utility-Functions: Rule-Utility-Functions

To configure the application to handle the requirement where employees can designate alternate operators to perform their work while they are on vacation, follow these steps:

Define a custom Access When rule:

Create an Access When rule named pxAssignedToMeOrAlternate. This rule will allow the system to check whether the assignment is for the current user or their designated alternate.

The rule should include logic to determine if the assignment belongs to the operator or the operator’s alternate.

Modify the pyUserWorkList Report Definition:

Access the pyUserWorkList report definition which is used to display the worklist for the current user.

Modify this report to include a filter condition using the pxAssignedToMeOrAlternate Access When rule. This ensures that the report displays assignments for both the current user and any assignments for which they are an alternate.

Assign Worklist assignments to alternate operators:

Ensure that the assignments visibility is adjusted accordingly by modifying the security settings to allow access to assignments for alternate operators.

Testing and Verification:

Test the configuration to ensure that alternate operators can see and access the worklist items of the operators they are covering for.

This approach leverages Pega’s Access When rules to dynamically adjust the visibility of assignments based on operator relationships, ensuring that alternate operators can perform work as needed without requiring manual assignment transfers.

References:

Pega Documentation on Access When rules: Access When Rules

Pega Documentation on Report Definitions: Report Definitions

To ensure that every attempt by a developer to check a rule into a certain ruleset version is reviewed before that rule is allowed to be checked in:

C. Override the FindReviewers decision tree to invoke a when rule that evaluates the criteria, if the when rule returns true, the decision tree returns SendBack.

By overriding the FindReviewers decision tree and incorporating a when rule, you can enforce criteria such as complete history tab fields and justified warnings. If the criteria are not met, the decision tree returns SendBack, preventing the rule from being checked in.

References:

Pega Documentation on Rule Check-In: Rule Check-In

Pega Documentation on Decision Trees: Decision Trees

To implement integration of system of record data for account information in a Pega Customer Service application:

Specialize the Pega Customer Service data pages that use account data to ensure they are tailored to fetch the required data.

Integrate with the system of record to populate an Account data class, ensuring that account information is correctly retrieved and stored.

Create a data transform to map the Account data class to the Pega Customer Service Account class, ensuring that data is correctly transformed and utilized within the Pega application.