Free ITIL ITIL-4-Specialist-High-velocity-IT Practice Exam with Questions & Answers | Set: 2

What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?

Which is intended to help an organization adopt and adapt ITIL guidance?

How can an organization facilitate positive outcomes and experiences throughout the customer journey?

An organization provides an online portal that its employees can use to learn about and request standard services.

Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.

Which practice ensures effective fulfillment of these service actions?

Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are.

Which action would BEST help to improve this situation?

Which is a challenge when onboarding individual consumers?

Which value chain activity communicates the current status of all four dimensions of service management?

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The organization also wants to provide employees with the ability to adjust the layout of the portal. Which service provisioning approach should this organization use?