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Free ITIL ITIL-4-Specialist-High-velocity-IT Practice Exam with Questions & Answers

Questions 1

Which is a valid description of the priorities when using agile development methods?

Options:
A.

Responding to changes over following a plan

B.

Following a fixed schedule over flexibility

C.

Prioritizing documentation over adaptability

D.

Maintaining strict guidelines over innovation

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Questions 2

What should be included in an organization's approach to risk management?

Options:
A.

An approach to ensuring that risk management is continually aligned with objectives

B.

A static list of risks documented at the start of the project

C.

Only risks related to regulatory compliance

D.

A focus only on risks that have already occurred

Questions 3

An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

Options:
A.

Outsource immediately to save time without evaluating other factors

B.

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

C.

Focus solely on cost as the deciding factor

D.

Conduct a staff survey to gauge internal preferences

Questions 4

An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets.

How can the 'collaborate and promote visibility' guiding principle be applied to this situation?

Options:
A.

By being transparent about constraints and managing expectations

B.

By focusing only on technical performance indicators

C.

By deferring implementation until all conflicts are resolved

D.

By prioritizing the marketing team’s expectations over all others

Questions 5

A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

Options:
A.

The service must support multiple file formats for upload

B.

The service will display a list of items uploaded by the user

C.

The service should be available 99.9% of the time

D.

The service must comply with data privacy regulations

Questions 6

An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.

Which approach should the organization follow when creating a value stream to support the new service?

Options:
A.

Create one value stream for each support team

B.

Create one value stream for every lifecycle phase of support requests

C.

Create one value for the entire set of support activities

D.

Create separate value streams for practices, people, tools and suppliers

Questions 7

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

Options:
A.

Training internal employees to work with the supplier

B.

Integrating supplier activities into the organization's value streams

C.

Conducting regular performance audits of the supplier

D.

Setting stricter service-level expectations with the supplier

Questions 8

An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.

Which initiative is the BEST way to achieve it?

Options:
A.

Develop interpersonal skills and service empathy in all teams

B.

Increase the number of service-level reviews with consumers

C.

Create a centralized service management team

D.

Automate service-related tasks

Questions 9

An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.

What does this situation describe?

Options:
A.

High velocity IT

B.

Digital organization

C.

Digital transformation

D.

IT transformation

Questions 10

Which is an example of planning for value co-creation?

Options:
A.

Defining KPIs for service quality that align with internal team objectives

B.

Agreeing with a customer the service desk team's response times for each method of user contact

C.

Documenting user feedback in a service improvement register

D.

Setting expectations with a vendor for service delivery

Exam Code: ITIL-4-Specialist-High-velocity-IT
Certification Provider: ITIL
Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Last Update: Jul 9, 2025
Questions: 96

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