Free ITIL ITIL-4-BRM Practice Exam with Questions & Answers | Set: 2

Interpreting feedback from customers about a software application and prioritizing actions

Responding to a customer regarding their concerns about relationship management activities.

Surveying customers about their opinions of a new software application

Performing regular reviews of'Voice of the customer' activities

The actions that a service provider undertakes to build a relationship with service consumers

The experience consumers have as a result of service interactions with a service provider

The steps a service consumer and a service provider undertake together to co-create value

The actions that service consumers undertake to be able to use a provider’s services