Free HRCI aPHRi Practice Exam with Questions & Answers | Set: 6

The manager should first gather information to understand the context, as there could be legitimate reasons (e.g., a break or health issue) for the employee’s behavior. HRCI advises that managers should investigate and understand the full context before making any disciplinary decisions.

Comprehensive and Detailed in Depth Explanation:

Telecommuting refers to a work arrangement where employees perform their job duties from a location outside the traditional office, such as from home, on a regular basis, often using technology to communicate with the workplace. This is a common practice in modern HR to support work-life balance and flexibility.

Option A (Compressed schedule): This involves working the same number of hours in fewer days (e.g., a 40-hour week in 4 days), typically at the regular workplace, not outside it.

Option B (Telecommuting): Correct, as it directly describes working outside the regular work location regularly.

Option C (Job sharing): This is when two or more employees share the responsibilities of one full-time position, not necessarily related to location.

Comprehensive and Detailed in Depth Explanation:

Norms are informal standards of behavior that develop within a group or organization over time. They guide how employees interact, make decisions, and conduct themselves in the workplace, often reflecting the organization’s culture. Unlike formal policies, norms are unwritten and evolve organically.

Option A (Norms): Correct, as norms are informal behavioral guidelines.

Option B (Policies): Policies are formal, written rules, not informal guidelines.

Option C (Processes): Processes are structured steps to complete tasks, not behavioral standards.