Master the Salesforce Health Cloud Accredited Professional (WI24) Health-Cloud-Accredited-Professional Exam with Confidence!

• Record Alerts can be used to inform agents about changes in information, such as a change in address or phone number. Record Alerts display a banner on the record page with a custom message and an optional link to another record or URL.
• Action Launchercan be used to view basic details about a patient’s insurance, such as the plan name, coverage type, and eligibility status. Action Launcher displays a FlexCard component that shows key information from a related record or external data source.
• Timeline can be used to have a complete view of all engagement interactions in one place, such as calls, emails, tasks, and events. Timeline displays a chronological list of past and upcoming activities related to the record.

References: : Record Alerts : Action Launcher : Timeline

The developer should modify the Extract DataRaptor to concatenate the address fields by using a formula to handle this bug. An Extract DataRaptor is a component in OmniStudio that allows the developer to query data from Salesforce objects and display it on a FlexCard. The developer can usea formula to concatenate the address fields into one field and avoid adding an extra line when Address Line 2 contains data.

• A is correct because ensuring the user has the right object permissions is the first step in troubleshooting this issue. The Enhanced Timeline for Contact Center displays records from various objects, such as Case, Engagement Interaction, Engagement Topic, and Task. The user needs to have at least read access to these objects and their fields to view them on the timeline. The administrator can check and modify the user’s object permissions from their profile or permission set.

References: : Enhanced Timeline for the Contact Center : Object Permissions

Medication Review and Medication Reconciliation are two Health Cloud solutions that canhelp a company based in the United States to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.

MedicationReview is a Health Cloud feature that allows users to capture standardized information related to medication, such as drug name, dosage, frequency, route, and indication1. Users can also add notes and recommendations for each medication, and view the medication history of a patient1. Medication Review supports the RxNorm standard, which is a normalized naming system for generic and branded drugs in the US2.

Medication Reconciliation is a Health Cloud feature that allows users to efficiently manage and reconcile a patient’s medications list using the Patient Medication Manager lightning component3. Users can easily review the patient’s medication information, identify errors and adverse drug interactions, and add recommendations and notes, all from one place3. Medication Reconciliation also supports the RxNorm standard, anduses the National Library of Medicine API to check for drug-to-drug interactions4.

References:

1: Medication Management and Medication Review - Salesforce

• AdvancedTherapy Management can help the pharma company with its personalized medicine programs, as it enables them to coordinate the various steps involved in theprocess, such as apheresis and infusion. Advanced Therapy Management provides a set of features and tools that allow users to create and manage complex care plans, track the progress of each patient, and monitor the inventory and logistics of the therapy products.

• A is correct because identifying personas involved and their existing pain points can help the consultant understand the current state of the business and the needs and expectations of the users.
• B is incorrect because writing Apex code to customize Health Cloud is not a discovery activity, but a development activity that should be done after the requirements and design are finalized.
• C is correct because building an architecture diagram depicting Health Cloud integrations can help the consultant understand how Health Cloud fits within the application architecture and what data sources and systems need to be connected.
• D is incorrect because creating business process diagrams to understand information flow is not a discovery activity, but a design activity that should be done after the requirements are gathered and validated.
• E is correct because identifying key stakeholders and how they measure success can help the consultant understand the vision and goals of the project and the expected outcomes and benefits of Health Cloud.

References: : Health Cloud Implementation Guide : Health Cloud Implementation Best Practices

Reference and detailsbelow.