Free Cisco 500-444 Practice Exam with Questions & Answers | Set: 2

Monitor mode is a feature of the Script Editor tool that allows the user to view the data flow in the script as it executes. Monitor mode displays the values of variables, labels, and expressions as the script runs. It also shows the path that the script takes through the various steps and branches. Monitor mode can be used to troubleshoot and debug scripts, as well as to verify the logic and functionality of the script. Monitor mode can be accessed by clicking the Monitor button on the toolbar or by pressing F5. References: Contact Center Enterprise Troubleshooting and Configuration - Cisco, page 17; Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1), section “Scripting Specifics in a Packaged CCE Environment”.

A voice gateway (VGW) is a device that connects a traditional telephony network, such as a TDM trunk, to a voice over IP (VoIP) network, such as a Cisco Unified Communications Manager (CUCM) cluster. A VGW performs signaling and media conversion between the two networks, and can also provide supplementary services, such as call routing, digit manipulation, transcoding, conferencing, and fax relay. A VGW can be a standalone device, such as a Cisco Integrated Services Router (ISR), or a software module, such as a Cisco Unified Border Element (CUBE). A CUBE is a special type of VGW that can also provide security, demarcation, and interworking functions for VoIP calls. A CUBE can be deployed between two VoIP networks, such as CUCM and a service provider SIP trunk, or between a TDM trunk and a VoIP network, in which case it acts as both a CUBE and a VGW. A CUCM is not a VGW, but a call control platform that manages VoIP endpoints, such as IP phones, and interacts with VGWs for call routing and signaling. A CUSP is a Cisco Unified SIP Proxy, which is a device that provides SIP routing and load balancing for VoIP networks. A CUSP is not a VGW, but a SIP proxy server that can work with CUCM and CUBE to optimize SIP call flows. References:

• Troubleshooting Cisco Contact Center Enterprise (CCET), Module 1: Voice Gateway Overview1
• Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT), Module 2: Voice Gateway Configuration2
• Cisco Unified Border Element Configuration Guide3
• Cisco Unified SIP Proxy Configuration Guide4

 The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date1.

SAML (Security Assertion Markup Language) is a standard protocol for exchanging authentication and authorization information between an identity provider (IdP) and a service provider (SP). SAML uses XML-based assertions that contain information about the user’s identity, attributes, and privileges. SAML certificates are used to sign and encrypt the assertions, and to verify the trust relationship between the IdP and the SP2.

PCCE (Packaged Contact Center Enterprise) is a solution that integrates multiple Cisco Unified Communications applications, such as CCE (Contact Center Enterprise), CVP (Customer Voice Portal), Finesse, CUIC (Unified Intelligence Center), and ECE (Enterprise Chat and Email). PCCE uses SAML to enable single sign-on (SSO) for users to access various PCCE applications with one username and password. PCCE uses Cisco Identity Service (IdS) as the SP and supports various IdPs, such as Active Directory Federation Services (AD FS), PingFederate, or Okta1.

The PCCE Web Administration Manager (S.RO.G) is a web-based interface that allows administrators to configure and manage various PCCE features and settings, such as SSO, Context Service, License Management, Device Configurations, etc. The S.RO.G stands for Single Pane of Glass, which means that the PCCE Web Administration Manager provides a unified and simplified view of the PCCE system1.

The other options are incorrect because:

• A: Features -> Context Service is a menu that allows administrators to configure and manage the Context Service feature, which is a cloud-based service that stores and retrieves customer data across different channels and applications. It has nothing to do with the SAML Certificate Expiry details1.
• B: Infrastructure Settings -> License Management is a menu that allows administrators to configure and manage the license settings for the PCCE system, such as the license type, the license server, the license usage, etc. It has nothing to do with the SAML Certificate Expiry details1.
• D: Infrastructure Settings -> Device Configurations -> Identity Services is a menu that allows administrators to configure and manage the Cisco Identity Service settings, such as the IdP URL, the IdS URL, the IdS certificate, etc. It does not show the SAML Certificate Expiry details, but rather the IdS Certificate Expiry details, which are different1.

References:

3: Discuss Cisco 500-444 Exam Topic 4 Question 10 | Pass4Success 1: Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 - Single Sign-On 4: Free Cisco 500-444 CCEIT Questions - Pass Cisco 500-444 - Pass4Success 2: Application Management certificates frequently asked questions

 The keytool command that lists certificates in the cacerts file is B: keytool -list -keystore cacerts. This command will display the aliases and fingerprints of all the certificates in the cacerts file, which is the default truststore for Java applications1. The cacerts file contains the root and intermediate certificates of various certificate authorities (CAs) that are trusted by Java2.

The other options are incorrect because:

• A: keytool -list -showinfo is not a valid keytool command, as the -showinfo option does not exist. The closest option is -v or -verbose, which will display more details about each certificate, such as the owner, issuer, serial number, validity period, signature algorithm, and extensions1.
• C: keytool -list cacerts is not a complete keytool command, as it is missing the -keystore option, which is required to specify the name or path of the keystore file to be listed. Without the -keystore option, the keytool command will assume the default keystore file, which is usually named .keystore in the user’s home directory1.
• D: keytool -list -alias is also not a complete keytool command, as it is missing the value of the -alias option, which is used to specify the alias of a particular entry in the keystore file to be listed. Without the value of the -alias option, the keytool command will display an error message, such as "keytool error: java.lang.Exception: Alias <alias> does not exist"1.

References:

1: keytool - Key and Certificate Management Tool 2: How to check a Certificate is in default cacerts 3: java - How to view and edit cacerts file? - Stack Overflow 4: HOW TO: Import or list certificates from Java cacerts file using … 5: Keytool: List Certificate - Java Certs - ShellHacks

The CLI command that manages the Java Keystore Certificate in Windows CCE servers is keytool. Keytool is a utility that is included in the Java Runtime Environment (JRE) and allows you to create, import, export, list, and delete certificates, keys, and keystores. A keystore is a repository of security certificates that can be used for SSL/TLS communication. The Java Keystore Certificate is the default keystore that is used by the Java applications running on the Windows CCE servers, such as the Web Setup tool, the Diagnostic Framework Portico, and the Unified Intelligence Center12. To use keytool, you need to open a command prompt window and navigate to the JRE bin directory, which is typically located at C:\Program Files\Java\jre\bin. Then, you can use the keytool command with various options and parameters to perform the desired operations on the Java Keystore Certificate34. References: Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Implement CA Signed Certificates in a CCE 12.6 Solution2, SSL Certificate Installation - Java Based Web Servers - DigiCert3, Keytool - Oracle Help Center4.

According to the Cisco documentation12, single sign-on (SSO) in PCCE can be implemented in one of these three modes:

• SSO - Enable all agents and supervisors in the deployment for SSO. This mode requires the use of SAML assertions to exchange authentication and authorization details between an identity provider (IdP) and an identity service (IdS)1.
• SAML - Security Assertion Markup Language (SAML) is an XML-based standard that allows the IdP to issue SAML assertions, which are packages of security information transferred from the IdP to the service provider for user authentication1. SAML is the underlying technology that enables SSO in PCCE2.
• Hybrid - Enable agents and supervisors selectively in the deployment for SSO. Hybrid mode allows you to phase in the migration of agents from a non-SSO deployment to an SSO deployment and enable SSO for local PGs. Hybrid mode is useful if you have third-party applications that don’t support SSO, and some agents and supervisors must be SSO-disabled to sign in to those applications1.

Option A is incorrect because Non-SSO is the opposite of SSO, and it means continuing to use existing Active Directory-based and local authentication, without SSO1. Option C is incorrect because ldS is a typo for IdS, which is not a mode but a component of SSO. Option D is incorrect because ldP is a typo for IdP, which is also not a mode but a component of SSO.

References:

• 1: Single Sign-On - Cisco3
• 2: Cisco Packaged Contact Center Enterprise Features Guide Release 11.6 (1) - Single Sign-On [Cisco Packaged Contact Center Enterprise] - Cisco

• SSO - Enable all agents and supervisors in the deployment for SSO.
• Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
• Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html