Free Avaya 6211 Practice Exam with Questions & Answers

Name: How to Pass 6211 Exams
Brand: Examstrack
SKU: 6211
Price: 42 USD
Availability: InStock

Questions 1

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sentto the contact center? (Choose three.)

Options:

The External Message Handler

Open Queue Engine

The Outbound Message Handler

The Rules Engine

The Inbound Message Handler

The Inbound Mail Handler

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Questions 2

Which service contains the InboundMessage Handler (IMH) component?

Options:

Contact Center Multimedia (CCMM) License Service

Contact Center Multimedia (CCMM) Campaign Scheduler Service

Contact Center Multimedia (CCMM) E-mail Manager Service

Contact Center Multimedia (CCMM) Starter Service

Questions 3

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

Options:

It is loaded on external database.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Questions 4

Which Avaya Aura® Contact Center component is a core component that connects to aPBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

Options:

Contact Center Manager Administration (CCMA)

Avaya Agent Desktop (AAD)

Contact Center Multimedia (CCMM)

Contact Center Manager Server (CCMS)

Questions 5

Which section under the Agent Desktop Configuration would allow Agent Desktop to move tothe front upon arrival of a new contact?

Options:

New Contact Presentation

Hot Desking

Logoff Terminal State

Maximum Open Duration

Questions 6

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

Options:

Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).

Add the Communication Control Toolkit (CCT) server through the CCMA.

Add the Microsoft Exchange server through the CCMA.

Assign the CCT server as a reporting server for the CCMS.

Questions 7

A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

Options:

The campaign stops functioning.

The campaign will not be created.

The campaign will not receive data.

Thecampaign will receive calls but no agent is assigned.

Questions 8

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

Options:

On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

Open a web browser and browse to <a href="http://">http://</a> /CCTConsole, where is the name of the CCMS server.

On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

Questions 9

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

Options:

IM_

EM_

OB_

VM_