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Free ASQ CMQ-OE Practice Exam with Questions & Answers | Set: 8

Questions 71

When a quality manager develops a long-term strategy for quality within an organization, winch of the following is the first step?

Options:
A.

Establishing benchmarks

B.

Developing the quality mission statement

C.

Interviewing line personnel

D.

Assigning staff to assist in the effort

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Questions 72

A company is in the planning phase of a supplier relations program. Which of the following steps is critical to establishing a successful program?

Options:
A.

Identifying appropriate commodities from procurement

B.

Analyzing the cost of procurement

C.

Evaluating the replacement of existing suppliers

D.

Determining the needs of the customer

Questions 73

To monitor performance, an organization should develop measurements and indicators that

Options:
A.

provide the basis for making decisions

B.

provide a return on quality

C.

use a standardised costing system

D.

use an activity-based costing system

Questions 74

Empowerment is best described as the process of

Options:
A.

giving managers and supervisors the authority to make rule changes

B.

allowing individuals to improve their own processes

C.

creating teams to identify areas of the organization that need improvement

D.

meeting customer needs by restructuring the way the organization works

Questions 75

A company purchases electronic components and then assembles them to produce customer-specified code reader. Recently, the company has been tracking complaints about the product and found that the majority of complaints are in three key areas: faulty interface connectors, incomplete or failed code recognition from scans, and insufficient power in battery-operated mode. Since the components that contribute to these problems all come from different suppliers, the quality manager has proposed developing a supplier certification program to replace the current low-bid purchase contract system now being used. The quality council asks the manager to provide additional information about this program. As part of supplier certification, the company should perform which of the following actions?

Options:
A.

Eliminate inspection and internal auditing

B.

Move production in-house to prevent costs

C.

Evaluate suppliers against defined criteria

D.

implement a corrective action system to improve supplier performance

Questions 76

In order for policies and values to reflect a company's vision, the strategic planning process must begin with

Options:
A.

factors that address stakeholder needs

B.

goals that ore achievable within 2-3 years

C.

key performance metrics

D.

strategies for meeting product-lo-market delivery challenges

Questions 77

Which of the following best describes internal customer focus?

Options:
A.

Performing a job with the goal of meeting the expectations of the next person in the process

B.

Paying close attention to what an auditee says about customers during an internal audit

C.

Identifying all of the internal operations in an organization that directly affect the end user

D.

Focusing on the expectations that supervisors and managers have about customers

Questions 78

Regulatory standards are derived from which of the following sources?

Options:
A.

Contracts

B.

Legislation

C.

Consumer groups

D.

ISO 9001

Questions 79

Which of the following characteristics is descriptive of a customer-supplier partnership?

Options:
A.

The supplier is viewed as a resource for gaining a competitive edge

B.

Product problems are resolved through the customer's material review board.

C.

The supplier determines requirements for product design.

D.

The cost of goods and services is the primary basis of the relationship.

Questions 80

Corporate headquarters has established the use of the Baldrige Award criteria as the standard for all divisions. West Division's general manager calls the quality director and says, ’’We do not want to use this criteria, but your job as quality director for the division will be to make it look as if we are using it. " In this situation, the quality director’s best response would be to tell the manager that

Options:
A.

the standard is very useful and would improve the bottom line of the division

B.

most of the initial changes will be transparent to the general operation of the division

C.

only someone from corporate headquarters can authorize that level of change

D.

this directive came from the Chief Executive Officer and only they can change it

Exam Code: CMQ-OE
Certification Provider: ASQ
Exam Name: Certified Manager of Quality/Organizational Excellence Exam
Last Update: Feb 11, 2025
Questions: 348

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