Free Splunk SPLK-3002 Practice Exam with Questions & Answers

To install Splunk IT Service Intelligence (ITSI) on a single Search Head, one of the straightforward methods is to use the Splunk Web interface, specifically the "Manage Apps" dashboard, to download and install ITSI. This method is user-friendly and does not require manual file handling or command-line operations. By navigating to "Manage Apps" in the Splunk Web interface, users can find ITSI in the app repository or upload the ITSI installation package if it has been downloaded previously. From there, the installation process is initiated through the Splunk Web interface, simplifying the setup process. This approach ensures that the installation follows Splunk's standard app installation procedures, helping to avoid common installation errors and ensuring that ITSI is correctly integrated into the Splunk environment.

Deep dives in Splunk IT Service Intelligence (ITSI) allow for an in-depth analysis of services and their KPIs over time, providing a detailed view of the operational health and performance trends. One of the powerful actions that can be performed with a deep dive is the creation of a Multi-KPI alert from the deep dive's current state. This functionality enables users to define alerts based on the complex conditions observed during the deep dive analysis, allowing for the early detection of similar situations in the future. By configuring a Multi-KPI alert directly from a deep dive, ITSI users can leverage their insights and observations to proactively monitor for patterns or conditions that may indicate potential service degradation or failure, enhancing the overall responsiveness and effectiveness of the IT monitoring strategy.

Provide a value to filter the service to a specific set of entities. These entity rule values are meant to be custom for each service.

To modify default deep dives in Splunk IT Service Intelligence (ITSI), the least permissive role typically required is theitoa_adminrole. This role is specifically designed within ITSI to provide administrative capabilities, including the ability to configure and customize various aspects of ITSI, such as services, KPIs, and deep dives. Theitoa_adminrole has the necessary permissions to edit and manage default deep dives, enabling users with this role to tailor the deep dives to meet specific operational requirements and preferences. Other roles likeitoa_analyst,admin, orpowermight not have sufficient privileges to modify default deep dives, as these roles are generally more restricted in terms of their ability to make broad changes within ITSI.

Install SA-ITSI-Licensechecker and SA-UserAccess on any license master in a distributed or search head cluster environment. If a search head in your environment is also a license master, the license master components are installed when you install ITSI on the search heads.

When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.

When planning and designing a service tree in Splunk ITSI, the focus is onunderstanding how services, components, and dependencies relate to each otherso that ITSI can model service health, impact, and business relevance accurately. A technical diagram of the application and its interconnections provides direct insight into thecomponents and dependency relationshipsthat must be included in the service tree. A report of historical incidents and associated root causes offers valuable context for definingwhich components are critical, where failures have occurred, and how issues propagate, making it highly relevant to service modeling. A service topology from an IT Service Management (ITSM) tool also directly informs the modeling process by showingconfigured relationships between infrastructure and services, which can be imported or referenced to build accurate service trees. In contrast, anorganizational chart of the companyshows the reporting relationships and team structure within the organization — useful for human resource planning or escalation paths, but not directly useful for service tree design in ITSI. Organizational charts do not provide information about application components, their runtime connections, or how failures affect service delivery, making them theleast usefulmaterial when designing a service tree for technical and service health purposes. Therefore, company org charts are generally not relevant to ITSI service modeling.