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Free Software Certifications CSQA Practice Exam with Questions & Answers | Set: 4

Questions 46

The objective of process improvement is to eliminate which of the following?

Options:
A.

Individuals that make the process

B.

Root cause of problems

C.

Incorrect input of processes

D.

Process engineering staff

E.

All of the control personnel

Questions 47

_______________ is a structured, problem-solving technique used to show the relationship between groupings.

Options:
A.

Brainstorming

B.

Matrix

C.

Affinity Diagram

D.

Pie Chart

Questions 48

Which of the following in the COSO enterprise risk management model is the component that requires "management to select an approach or set of actions to align assessed risks with the organization's risk appetite, in the context of the strategy and object

Options:
A.

Risk Assessment

B.

Risk Response

C.

Control Activities

D.

Information and Communication

E.

Monitoring

Questions 49

Effective QA reports written to management ___________.

Options:
A.

Convey Information

B.

Change the Behavior

C.

Convey Information and Change Behavior

D.

Demonstrate the Value of QA

Questions 50

A "master list" of processes that support an organization in accomplishing its goals is known as a:

Options:
A.

Process Map

B.

Strategic Plan

C.

Tactical Work Plan

D.

Process Inventory

E.

Audit List

Questions 51

Objective of assuring that the software / COTS can be integrated into the business system work flow is to ensure that:

Options:
A.

There is no disruption to normal operation

B.

Proper training can be given to users

C.

Manual system can be replaced

D.

None of the above

Questions 52

The Pareto analysis statistical quality tool is more commonly known as:

Options:
A.

Fishbone Diagram

B.

Run Chart

C.

Scatter Diagram

D.

80 / 20 Rule

E.

Tally Sheet

Questions 53

In the context of the PDCA cycle, Work Processes represent the _____ component and the Check Processes represent the ___________component.

Options:
A.

Do | Check

B.

Plan | Do

C.

Act | Check

D.

Do | Act

Questions 54

Which type of control method does not cause interpersonal problems?

Options:
A.

Automatic

B.

Peer Reviews

C.

Supervisory

D.

Third Party

E.

None of the above

Questions 55

In the context of process maturity, 'check process continuum' moves from:

Options:
A.

Literal Controls to Intent Controls

B.

Management Controls to Employee Controls

C.

Intent Controls to Literal Controls

D.

Minimal to Heavy Controls

Questions 56

Which of the following is a long term objective of the quality function?

Options:
A.

Redefining a problem process

B.

Building a quality management environment

C.

Improving quality control

D.

Finding and fixing a problem

Questions 57

As the maturity level increases, the cost per unit of work increases.

Options:
A.

True

B.

False

Questions 58

In a cost-of-quality analysis, the costs required to avoid errors to do the job right the first time are called:

Options:
A.

Appraisal Costs

B.

Rework Costs

C.

Prevention Costs

D.

Direct Costs

Questions 59

There are five levels of ISO Process Capability.

Options:
A.

True

B.

False

Questions 60

Good attributes of constructive criticism include:

Options:
A.

Do it privately

B.

Have the facts

C.

Be specific

D.

State the positive first

E.

All of the above