Free ServiceNow CTA Practice Exam with Questions & Answers | Set: 2

In this scenario, the Executive Steering Board is the most appropriate group to consult. Here's why:

Portfolio Realignment: This implies significant changes to the overall IT portfolio, which falls under the purview of the Executive Steering Board. They have the authority to make strategic decisions about the IT portfolio and prioritize initiatives based on business goals and overall impact.

Why not the other options?

A. Demand Board: The Demand Board typically focuses on evaluating and prioritizing individual demands or requests, but they may not have the authority to make decisions about portfolio realignment.

C. Program Steering Committee: This committee focuses on the governance and oversight of specific programs, not on overall portfolio strategy.

D. Technical Governance Board: This board focuses on technical standards, architecture, and security, not on strategic portfolio decisions.

A 5-stack instance structure (dev, QA, UAT, staging, production) provides several advantages:

A. Staging instance for troubleshooting: The staging instance closely mirrors the production environment, allowing for thorough testing and troubleshooting of changes before they are deployed to production.

C. Deployment testing: Each instance serves a specific testing purpose (QA for functional testing, UAT for user acceptance testing), ensuring comprehensive validation before production deployment.

D. Increased parallel activity: Different teams can work simultaneously in their respective instances, increasing development and testing efficiency.

Why not the other options?

B. Lower maintenance effort: A 5-stack structure can actually increase maintenance effort due to the need to manage multiple instances.

E. Single Dev track: A 5-stack structure typically supports multiple development tracks or branches.

The primary factor in determining the number of MID Servers needed is the number of targets and interaction frequency.

Targets: The number of devices, applications, or external systems that ServiceNow needs to interact with (e.g., for discovery, orchestration, integrations).

Interaction Frequency: How often ServiceNow needs to communicate with these targets (e.g., continuous monitoring, scheduled data imports).

Why not the other options?

A. The number of network routers in use: While network infrastructure is important, it's not the primary factor for MID Server sizing.

C. The number of concurrent users on the instance: User activity impacts application server load, not directly the number of MID Servers needed.

D. The geographical spread of the organization: Geographic spread can influence MID Server placement, but the primary factor is the number of targets and interaction frequency.

To control access to sensitive data at the field level, the system administrator should use Column Level Encryption (CLE).

Here's how CLE works:

Field-Level Encryption: CLE allows you to encrypt specific fields within a table, ensuring that only authorized users with the necessary decryption keys can access the data.

Granular Control: You can define different encryption keys for different fields or groups of fields, providing fine-grained control over data access.

Role-Based Access: You can grant access to decryption keys based on user roles, ensuring that only authorized personnel can view sensitive information.

Why not the other options?

A. PI1 Encryption: This is not a standard ServiceNow encryption feature.

C. Cloud Encryption: This is a broader term for encryption solutions provided by cloud providers, not a specific ServiceNow feature.

D. Full Disk Encryption (FDE): This encrypts the entire hard drive, not individual fields within the application.