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Free ServiceNow CIS-HR Practice Exam with Questions & Answers

Questions 1

Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Options:
A.

Both are required.

B.

Only HR Profile table is required in HR.

C.

Neither are required.

D.

Only the User table is required in HR.

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Questions 2

In the base ServiceNow instance, how are User Criteria used?

Options:
A.

To control which users can access the HR Case application

B.

To control what a user sees in the information and suggested reading widgets

C.

To control read and write access to Knowledge bases and articles

D.

To control which users can access the HR Service Portal

Questions 3

An HR Admin without the System Admin role can do what? (Choose three.)

Options:
A.

Grant roles to users or groups

B.

Modify the HR Administration > Properties

C.

Reset user passwords

D.

Create HR Criteria

E.

Configure business rules

F.

Add users to groups

Questions 4

What kind of records do HR Requests create?

Options:
A.

HR Incidents

B.

HR Files

C.

HR Problems

D.

HR Cases

Questions 5

Which of the following are examples of HR application scopes? (Choose four.)

Options:
A.

Human Resources: COE

B.

Human Resources: Core

C.

Human Resources: Knowledge

D.

Human Resources: Integrations

E.

Human Resources: Lifecycle Events

F.

Human Resources: Global

G.

Human Resources: Service Portal

Questions 6

In the HR Guided Setup Module, why are some tasks locked in the Task view?

Options:
A.

They require an elevated role to access.

B.

They are deprecated tasks that should not be completed.

C.

They require other tasks to be completed first.

D.

They require a plugin to be activated first.

Questions 7

How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

Options:
A.

All employees will see the same information

B.

Client roles automatically limit what is visible to employees

C.

Using User Criteria

D.

Using HR Criteria

Questions 8

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

Options:
A.

The Admin must elevate their role to security_admin to add members to HR groups.

B.

The Admin follows the same process as with any group membership change.

C.

The Admin can no longer add members to HR groups.

D.

The Admin must impersonate an HR Admin to add members to HR groups.

Questions 9

If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

Options:
A.

Drastic

B.

Low

C.

Major

D.

Nominal

Questions 10

What method needs to be invoked from MatchingRuleProcessor class?

Options:
A.

processAndGetCandidates

B.

processAndGetUsers

C.

processAndGelList

D.

processAndGetArray

Exam Code: CIS-HR
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist-Human Resources
Last Update: Jul 10, 2025
Questions: 44
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