Free ServiceNow CIS-DF Practice Exam with Questions & Answers | Set: 3

TheCMDB Data Foundations Dashboardis paired withGet Well Playbooksthat guide administrators through structured remediation. The“Services Have Owners Identified”playbook focuses on closing ownership gaps for services, which is agovernance and data correctionactivity.

Fix Data(Option A) is used tocorrect missing or incorrect values, such as populating owner fields, assigning responsible groups, or updating relationships. In this playbook, Fix Data actions are required to actually remediate the issue by assigning owners to services.

Govern Data(Option D) is also required because ownership is not a one-time correction—it must beenforced and sustained. Govern Data establishes policies, ownership accountability, and controls (such as certifications or attestations) to ensure services continue to have owners over time and do not regress.

Analyze Data(Option B) is used to understand patterns and root causes, but it does not remediate the issue.Report Data(Option C) provides visibility and communication, not corrective action.

Therefore, the remediation plays that apply to theServices Have Owners Identifiedplaybook areFix DataandGovern Data, makingOptions A and Dcorrect.

InCSDM 5, production line monitoring systems (such as SCADA, MES, IoT telemetry platforms, and operational monitoring tools) aretechnical systems responsible for operating, monitoring, and supporting services, not for designing them or consuming them. These systems directly align with theService Delivery (Manage Technical)domain.

TheService Deliverydomain is used to modelhow services are technically delivered and operated, including the infrastructure, platforms, and operational technologies that ensure availability, performance, and reliability. In a manufacturing context, production line monitoring systems continuously observe equipment health, throughput, alerts, and operational metrics—making them part of thetechnical service delivery layer.

Option A (Build and Integration) applies to CI/CD pipelines and system construction activities. Option B (Foundation) focuses on base CIs such as locations, people, and organizations. Option C (Service Consumption) models how customers or consumers use services, which is not applicable here. Option D (Design and Planning) is used for service architecture and planning artifacts, not live operational systems.

Therefore, production line monitoring systems correctly belong inService Delivery (Manage Technical), makingOption Ethe correct answer.