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Free ServiceNow CIS-APM Practice Exam with Questions & Answers

Questions 1

During the customer workshop, Kelly was identified as needing a role that would grant access to create bubble charts, set-up application classification attributes and assessment indicators. Which role should be assigned to Kelly?

Options:
A.

sn_apm.apm_admin

B.

sn_apm.apm_user

C.

sn_apm.apm_analyst

D.

business_planner

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Questions 2

What is the value of managing applications using ServiceNow?

Options:
A.

Allows data collection and visualization without manual effort

B.

Allows automation of retiring applications

C.

Provides application owners insight to release counts

D.

Provides top down strategic alignment in the PMO

Questions 3

What are the 4 sections of the APM portal home page that is aligned to The Open Group Architecture Framework (TOGAF)? (Choose four.)

Options:
A.

Information Portfolio

B.

Service Portfolio

C.

Catalog Portfolio

D.

Application Portfolio

E.

Business Portfolio

F.

Technology Portfolio

Questions 4

What is the guiding framework that a project team should use when designing the APM architecture?

Options:
A.

Information Technology Infrastructure Library (ITIL)

B.

Project Management Professional (PMP)

C.

Common Services Data Model (CSDM)

D.

Design Implementation Outcomes (DIO)

Questions 5

What information does Hardware Asset Management provide to support decisions about business applications and application services?

Options:
A.

Software Lifecycle

B.

Business Capability

C.

Application Capability

D.

Hardware Lifecycle

Questions 6

If a customer asks you how ServiceNow’s ServiceMapping application works in order to support APM, how would you explain it?

Options:
A.

Identifies all hardware and software CI’s and other dependencies that support that service.

B.

Drills down to provide application services, vulnerabilities and risks.

C.

Creates an API to manage seamless application services.

D.

Provides software entitlements through a top-down approach.

Questions 7

The capability map provides a hierarchical view of the business capabilities in an organization. How many levels does the capability hierarchy support in its series?

Options:
A.

7

B.

8

C.

10

D.

6

Questions 8

What customer stakeholder group would be interested in knowing the business value and health of applications?

Options:
A.

ITSM Manager

B.

Application Owners

C.

IT Operations

D.

Enterprise Architects

Questions 9

What relationship type is used to describe a relationship between a business capability and a business application?

Options:
A.

Used: Used by

B.

Depends on: Used by

C.

Provides: Provided by

D.

Runs on: Runs

Exam Code: CIS-APM
Certification Provider: ServiceNow
Exam Name: Certified Implementation Specialist - Application Portfolio Management (APM)
Last Update: Jul 10, 2025
Questions: 30
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