Free SAP C_OCM_2503 Practice Exam with Questions & Answers | Set: 3

Identifying stakeholder groups in SAP OCM (Prepare phase) relies on diverse, authoritative sources. Option A is correct because the employee representative or works council knows frontline staff—e.g., warehouse workers impacted by inventory changes—ensuring their inclusion. Option D is correct as senior managers of impacted units (e.g., finance director) pinpoint key players like process owners or key users, offering a business perspective on who’s affected. Option E is correct because the project sponsor, with a strategic view (e.g., “this impacts sales and procurement”), highlights high-level stakeholders like executives or cross-unit leads.

Option B is incorrect—HR might provide general employee data but lacks project-specific impact insight. Option C is incorrect; IT focuses on technical roles, not broader business stakeholders. SAP OCM uses these sources to build a comprehensive stakeholder map.

“Stakeholder identification leverages works councils, senior managers of impacted units, and the project sponsor for a complete view of affected groups” (SAP Activate, Stakeholder Analysis Sources).

Effective communication in SAP OCM leverages a mix of channels. Option A is correct because existing channels (e.g., company intranet) save resources, while new channels (e.g., project-specific newsletters) highlight critical updates, grabbing attention. Option B is incorrect—channel choice isn’t age-specific, and “generic information” isn’t a key benefit. Option C is flawed; existing channels don’t inherently signal stability, and new channels don’t prevent overload. Option D is incorrect—internalization speed and alignment effort aren’t primary benefits tied to channel type.SAP OCM advocates balancing efficiency and impact, making A the best fit.

“Utilize existing channels to minimize effort and cost, and introduce new channels to emphasize key messages and enhance visibility” (SAP OCM Framework, Communication Dimension).

Assessing communication needs ensures effective messaging in SAP OCM. Option C is correct because it prevents under- or over-communication, maintaining engagement without overwhelming stakeholders. Option D is correct as tailoring information (e.g., by role or impact) increases relevance and adoption. Option A is incorrect—stakeholder identification precedes communication planning, not vice versa. Option B is also incorrect; change impacts are assessed separately, not primarily through communication needs.

Extract from SAP OCM Concepts: SAP OCM stresses tailored communication to avoid deficits or overload (SAP OCM Framework, Communication Dimension).

A business readiness test (or assessment) in SAP OCM, typically in the Deploy phase, evaluates preparedness for go-live. Option A is correct because its main goal is detecting people-related issues—e.g., low training uptake or resistance in a unit—that could disrupt the transition, allowing mitigation before launch. For instance, a survey showing poor process understanding triggers extra enablement.

Option B is incorrect—identifying managers needing motivation is a stakeholder analysis task (Prepare), not readiness testing’s focus. Option C is incorrect; collecting communication ideas is a planning activity, not the test’s purpose, which is assessment. Option D is incorrect—incentive systems are HR-related and outside OCM’s readiness scope. SAP OCM uses this test to ensure a smooth go-live.

“The business readiness test aims to detect people-related issues and challenges prior to go-live, enabling timely corrective actions” (SAP Activate, Business Readiness Assessment).