Free SAP C_OCM_2503 Practice Exam with Questions & Answers | Set: 3

SAP cloud implementations introduce significant people-related challenges that change management must mitigate. Option A is correct because the “not-invented-here” syndrome—where users reject external standards (e.g., SAP best practices) in favor of legacy processes—leads to resistance and lack of buy-in, a common barrier in cloud projects due to reduced customization. Option B is correct as users often face stress and frustration when unlearning old habits to adopt new workflows, especially with cloud solutions’ standardized processes, which differ from familiar systems. This emotional response requires targeted enablement and support.

Option C is incorrect—users don’t typically adapt the cloud solution technically (that’s an IT role); their resistance is more about adoption, not technical customization skills. Option D is incorrect; cloud implementations aim to streamline tasks, not add repetitive ones, so boredom isn’t a typical challenge—resistance stems from change, not monotony. SAP OCM focuses on overcoming attitudinal and behavioral hurdles to ensure adoption.

“People challenges include resistance from a ‘not-invented-here’ attitude and stress from unlearning old habits, requiring change management to foster acceptance and adaptation” (SAP OCM Framework, People-Related Challenges).

Skipping the detailed CIA (Explore/Realize phases) in SAP OCM has significant consequences. Option C is correct because underestimating impacts (e.g., process changes, user resistance) leads to inadequate preparation, risking adoption failure. Option D is correct as missing detailed insights (e.g., specific process or role changes) hampers transition planning, leaving gaps in training or communication.

Option A is incorrect—team motivation isn’t directly tied to CIA; it’s more about leadership and recognition. Option B is incorrect; the change story relies on high-level insights, not detailed CIA, though it might be refined later. SAP OCM stresses detailed CIA for precise transition management.

“Omitting detailed CIA risks underestimating impacts and missing critical transition planning data, jeopardizing project success” (SAP Activate, OCM Workstream, CIA Importance).

Resistance in SAP cloud projects (e.g., to S/4HANA standardization) often persists if root causes aren’t addressed, and info sessions alone may fail. Option B is correct because without analyzing why users resist—e.g., fear of losing control (cloud hosting), process mismatch (standardization), or skill gaps (new UI)—sessions become generic, missing the mark. For instance, if resistance stems from data security concerns, a session on “project benefits” won’t help without tackling that fear directly; analysis (e.g., via surveys) could reveal this, enabling targeted messaging.

Option A is incorrect—while Q&A options improve engagement, their absence doesn’t inherently sustain resistance; content relevance does. Option C is incorrect; the change manager’s involvement enhances execution, but the project lead can run sessions—lack of analysis, not personnel, is key. Option D is incorrect—top management commitment boosts credibility, but resistance persists if underlying issues remain unaddressed. SAP OCM stresses understanding resistance drivers for effective intervention.

“Resistance persists without analyzing its root causes; info sessions must address specific concerns identified through stakeholder feedback to be effective” (SAP OCM Framework, Resistance Management).