Free Salesforce Order-Management-Administrator Practice Exam with Questions & Answers

The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm &type=5

Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:

• Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
• Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
• Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.

Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm &type=5

When building a flow for multiple locations, an administratorshould consider the following challenges:

• Multiple locations will introduce nested loops which can make the canvas substantially larger. For example, a flow that handles multiple fulfillment orders per order and multiple fulfillment order lines per fulfillment order will need to loop through both levels of records. This can make the flow more complex and harder to maintain.
• Multiple locations can lead to limit exceptions. For example, a flow that queries or updates a large number of records across multiplelocations may hit the SOQL query limit or the DML statement limit. To avoid this, an administrator should use bulkified actions and optimize the flow performance. References: Order Fulfillment Flows, [Flow Performance Best Practices]

The reason why Fulfillment Order does not appear as an option when creating a rollup field on the Order Summary object is that the Order Summary field on the Fulfillment Order object is a Lookup. A Lookup field isa type of custom field that creates a relationship between two objects, but does not support rollup summary fields. To create a rollup summary field, the relationship between the objects must be master-detail, which means that the child record cannot exist without its parent record. Verified References: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm &type=5https://help.sal esforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5

The design element in Flow that allows the admin to reset some variables at the beginning of each loop iteration is Assignment. An Assignment element lets the admin assign new values to one or more variables or sObject fields in a flow. The admin can use an Assignment element before a Loop element to initialize the variables that are used in the loop, and then use another Assignment element inside the loop to reset the variables for each iteration. Verified References: https://help.sa lesforce.com/s/articleView?id=sf.flow_ref_elements_assignment.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_loop.htm &type=5

The Pricebook Entry, Contact, and Account objects are required when creating orders using thecomposite API. The composite API is a REST API that allows creating multiple records in one request. To create an order using the composite API, an administrator needs to provide the following information:

• The Account ID of the customer who placed the order
• The Contact ID of the customer who placed the order
• The Pricebook Entry IDs of the products that are ordered
• The quantity and unit price of each product
• The order status and currency References: [Create Orders Using Composite API], [Composite Resources]

• Use Data Loader. Data Loader is a client application that allows administrators tobulk import or export data from Salesforce using CSV files. The administrator can use Data Loader to import data into Order Management objects, such as Order Summary, Order Item Summary, Fulfillment Order, etc., or export data from these objects for backupor analysis purposes.

Verified References: https://appexchange.salesforce.com/ https://help.salesforce.com/s/articleView?id=sf.data_loader.htm &type=5

The best place for a service agent to go first to view process exceptions related to a specific Order is the OrderRecord - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified References:https://help.salesforce.com/s/articleView?id=sf.om_proc ess_exception_details.htm&type=5

Based on some changes in Universal Containers’ Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flowcalled Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. References: Order Management Objects

The best way for the administrator to satisfy this requirement is to edit the Lightning RecordPage and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized usingthe Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified References: https://help.salesforce.com/s /articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_templa tes.htm&type=5