Free Salesforce Health-Cloud-Accredited-Professional Practice Exam with Questions & Answers | Set: 2

To ensure that users can access the functionalities of the Provider Network Management add-on in Salesforce Health Cloud, administrators must assign the appropriate permission sets.

Required Permission Sets:

Provider Network Management Permission Set (Answer C):

Purpose: Grants users access to features specific to managing provider networks, including adding providers, managing contracts, and overseeing network adequacy.

Health Cloud Standard Permission Set (Answer D):

Purpose: Provides users with baseline access to Health Cloud features, ensuring they can interact with core health-related data and functionalities.

Implementation Steps:

Assign Permission Sets to Users:

Navigate to the user's detail page in Salesforce Setup.

In the Permission Set Assignments section, click Edit Assignments.

Select **Provider

Salesforce Health Cloud provides a robust data model for tracking insurance details and plans, aligning with healthcare industry standards. The specified objects—Payer, Plan Offering, Coverage Benefit, and Member Plan—allow the company to model insurance-related data effectively.

Key Objects:

Payer: Represents the payer organizations (insurance providers) offering health plans.

Plan Offering: Defines the various insurance plans offered by a payer organization.

Coverage Benefit: Details the benefits available under a specific plan, such as covered services and limitations.

Member Plan: Tracks individual patient enrollment details in a specific insurance plan, including policy numbers, start/end dates, and other specific data.

This combination of objects ensures all requirements are met:

Tracking payer organizations via the Payer object.

Managing plans offered by each payer through Plan Offering.

Defining standard benefits under a plan via Coverage Benefit.

Linking a patient to their specific plan and details through Member Plan.

Why Other Options Are Incorrect:

Option A, B, D: These combinations include objects like Purchaser or Plan Benefit, which are not standard objects for insurance tracking in Health Cloud. The provided data model specifically supports the objects in Option C.

The Discovery Framework in Salesforce Health Cloud allows for the implementation of dynamic clinical assessments to track patient intake and evaluate their condition. These capabilities streamline the assessment process in hospitals.

Branching:

Provides conditional logic to display specific follow-up questions based on patient responses.

Ensures that only relevant questions are shown, improving efficiency and patient experience.

Question Bank:

Offers a repository of pre-built, reusable questions that can be used across multiple assessments.

Simplifies the creation of new assessments by leveraging existing question sets.

Scoring:

Automatically calculates scores based on patient responses, enabling providers to evaluate risk levels, severity, or outcomes efficiently.

Integrates with care plans to trigger interventions based on assessment results.

A. Image Analysis: While useful in healthcare, this is not a core function of the Discovery Framework.

B. Encrypted Text: Security and encryption are essential but not specific to clinical assessments.

Configure the Discovery Framework in Salesforce Health Cloud to create assessments using the Question Bank.

Apply Branching Logic to streamline the flow of questions during intake.

Enable Scoring to evaluate results and trigger follow-up actions or workflows.

Action Plan Templates in Salesforce Health Cloud are designed to support care coordination by automating the creation of dependent intervention tasks. These templates allow administrators to define a set of tasks and their dependencies, ensuring that tasks are completed in a specific sequence or based on predefined criteria.

How Action Plan Templates Work for Dependent Tasks:

Task Sequencing: Enables the creation of dependent tasks that are triggered when prior tasks are completed.

Reusable Templates: Action Plan Templates can be reused across different care plans, ensuring consistency in intervention management.

Flexibility in Task Configuration: Includes options to assign tasks to specific team members, define due dates, and set task dependencies.

Why Other Options Are Incorrect:

Intervention Templates: Focused on creating reusable intervention definitions but lack task dependency configuration.

Industry Template Library: Provides predefined templates for healthcare workflows but does not directly address task dependencies.

Care Plan Task Templates: Define standalone tasks but do not support task dependencies or automation.

For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:

Contact Center Agent (Persona):

Frontline staff who interact directly with patients.

Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.

Salesforce Administrator (Stakeholder):

Responsible for configuring Health Cloud and implementing workflows to address identified pain points.

Integration Architect (Stakeholder):

Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.

Why Other Options Are Incorrect:

A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.

C: MuleSoft developers are not primary stakeholders for contact center operations.

D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.

To comply with the Children’s Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:

Requirement:

COPPA mandates that companies take reasonable measures to secure children’s personal information against unauthorized access or disclosure.

Implementation in Health Cloud:

Use Salesforce’s robust security features, such as Shield Platform Encryption, two-factor authentication, and role-based access controls, to safeguard sensitive data.

Requirement:

Personal data of children must be encrypted during storage (at rest) and transmission (in transit) to prevent unauthorized access.

Implementation in Health Cloud:

Use Salesforce Shield for platform encryption, ensuring compliance with data protection standards.

Enable HTTPS for secure communication channels and encrypt sensitive fields like names, addresses, and medical records.

Requirement:

Organizations must obtain verifiable consent from parents or guardians before collecting or storing any personal information about children under 13.

Implementation in Health Cloud:

Implement custom workflows or forms to capture and log parental consent.

Use audit tracking to document consent for regulatory compliance.

Partner Compliance (Option D):

While ensuring partners adhere to COPPA is important, it is not explicitly required by the healthcare organization itself under COPPA.

Disclosing Privacy Policies (Option E):

Disclosing policies is essential, but it is part of obtaining parental consent (Option C).

To display patient information from both Salesforce standard objects and external systems on the patient record page in Health Cloud, the most efficient approach involves leveraging declarative tools from OmniStudio, such as Integration Procedures, FlexCards, and DataRaptors. These tools enable seamless integration and visualization of data across systems.

Purpose:Integration Procedures are server-side processes used to retrieve, transform, and orchestrate data from Salesforce and external systems. They are ideal for connecting to external APIs or databases to fetch real-time patient data.

Key Features:

Retrieve data from multiple sources, including Salesforce objects and external APIs.

Perform transformations and calculations before presenting the data.

Execute multiple actions in a single server call for improved performance.

Implementation Steps:

Design Integration Procedure: Configure actions to fetch data from standard Salesforce objects and external systems via REST or SOAP API.

Connect External Systems: Use the External Services framework or Apex adapters to call external APIs.

Output Data: Structure the data to be consumed by a FlexCard or a Lightning Web Component (LWC).

The Life Sciences data model in Salesforce Health Cloud is specifically designed to meet the needs of MedTech companies. It includes features for planning and tracking surgical case visits, managing medical device inventory, and conducting cycle counts, making it ideal for this use case.

Key Features of the Life Sciences Data Model:

Surgical Case Management: Tracks and plans surgical procedures, including device requirements and associated logistics.

Device Inventory Management: Manages medical device stock, including availability, usage, and maintenance schedules.

Cycle Counts: Ensures inventory accuracy through routine counting and tracking.

Why Other Options Are Incorrect:

Intelligent Sales: Focuses on sales processes, not surgical or inventory management.

Inventory Management: Generic inventory features lack the healthcare-specific capabilities provided by the Life Sciences model.

Provider Engagement: Centers around provider relationship management rather than surgical and inventory processes.

The Virtual Care capability in Salesforce Health Cloud enables care providers to conduct video consultations with patients. This functionality is specifically designed to facilitate telemedicine appointments, including addressing social determinants of health (SDOH) that may impact patient care.

Key Features of Virtual Care:

Video Visits: Supports secure and HIPAA-compliant video calls between providers and patients.

Integration with Care Plans: Allows discussions of SDOH within the context of the patient’s care plan, promoting holistic care.

Scheduling and Notifications: Integrates with scheduling systems to set up and notify patients of video appointments.

Why Other Options Are Incorrect:

Intelligent Appointment Management: Focuses on optimizing in-person appointment scheduling rather than telehealth services.

Telehealth: While closely related, the specific Salesforce Health Cloud term for video consultations is "Virtual Care."

Integrated Care Management: Manages care plans and tasks but does not directly address video consultations.

To display a patient's health conditions and clinical encounters as a sequence of events on the patient's Person Account page using the Enhanced Timeline functionality in Salesforce Health Cloud, it's essential to configure the timeline appropriately. This involves creating a Timeline View Configuration record that defines which events and related objects are displayed.

Understanding Enhanced Timeline:

Purpose: The Enhanced Timeline provides a chronological view of a patient's healthcare events, enabling healthcare providers to visualize and track patient interactions over time.

Features:

Event Visualization: Displays events such as clinical encounters, health conditions, tasks, and more.

Customization: Allows administrators to define which objects and fields are represented on the timeline.

Interactivity: Users can click on events to view detailed information.

Implementation Steps:

Create a Timeline View Configuration Record (Answer C):

Purpose: Defines the base object (e.g., Person Account) and related objects (e.g., Clinical Encounters, Health Conditions) to be displayed on the timeline.

Steps:

Navigate to Timeline Configurations: In Salesforce Setup, enter "Timeline" in the Quick Find box and select Timeline View Configurations.

Create New Configuration: Click New to create a new Timeline View Configuration record.

Define Base Object: Set the base object to Person Account.

Add Related Objects: Specify related objects such as Clinical Encounters and Health Conditions that should appear on the timeline.

Configure Display Settings: Define fields for event titles, subtitles, dates, and any filters or conditions as needed.

Save Configuration: Save the Timeline View Configuration record.

Add Enhanced Timeline to the Person Account Page:

Purpose: Ensures that the timeline is visible on the patient's Person Account page.

Steps:

Open Lightning App Builder: Navigate to a Person Account record and click Edit Page.

Add Timeline Component: