Free Pegasystems PEGACPSA88V1 Practice Exam with Questions & Answers | Set: 3

The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending-Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts. References: https://community.pega.com/knowledgebase/articles/case-management/88/updating-case-status

To implement this requirement, you can add an Approve /Reject step and enable approval from email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an email or by using their mobile devices. References: https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval-email-and-mobile

To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a Send Email step to add the case ID when composing the custom message. This way, you can dynamically insert the value of any property in your email message. References: https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails