Free PECB ISO-IEC-20000-Foundation Practice Exam with Questions & Answers | Set: 2

Name: How to Pass ISO-IEC-20000-Foundation Exams
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Questions 11

Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

Options:

proposal for a new service

access to a service

update to a configuration item

change of scope

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Daniel White

12-Jun-2026

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Questions 12

What is an example of a requirement for the service management objectives?

Options:

They should be shared with the customers

They should be left unchanged, even if services change

They should be consistent with the service management policy

They should be easy to realize

Questions 13

What is not an input to manage continual improvement?

Options:

Governance of process operated by other parties

Problem records

Relevant directives from top management

Optimized resource utilization or risk reduction

Questions 14

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

Options:

The external supplier

The service provider's business relationship manager

The service provider's contract manager

The sub-contracted supplier

Questions 15

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

Options:

Technical, information, and financial

Technical, work areas, and service desk

Financial, suppliers, and service desk

Information, suppliers, and work areas