Free OMG OMG-OCEB2-FUND100 Practice Exam with Questions & Answers | Set: 2

In a Business Process Management System (BPMS), aworklist handler(or worklist manager) coordinates human tasks. It serves as the interface where:

Task assignments are offered

Users select/claim tasks

Work items are distributed based on rules

This aligns with OMG's description of human task management in BPMN and BPMS architectures.

OptionCaccurately represents that a worklist handleroffers work items to participants.

OptionArefers to monitoring/reporting.

OptionBrefers to organizational modeling, not worklist handling.

OptionDdescribes auser’s personal task list, but not the handler’s role.

In BMM, the key nouns involved here are:

Influencer– something that can impact the organization (e.g., “rising jet fuel prices”).

Assessment– the organization’sevaluationorinterpretationof influencers (e.g., “this will hurt the airline’s business”).

Risk– a specific kind of negative potential impact identified by an assessment.

The scenario says:

“The chief economist… projects increasing costs for jet fuel andbelieves those costs will hurt the airline's business.”

Theincreasing jet fuel coststhemselves are theInfluencer.

Thebelief about its impact(“will hurt business”) is theevaluation of that influencer, which is precisely a BMMAssessment.

So, this belief is modeled as:An assessment.

(Option A,Risk, is related but more specific; the question focuses on the belief/evaluation itself, which is BMM’sAssessmentconcept.)

In BPMN, whenexactly oneof several alternative paths is chosen based on a condition (type of issue in the call), anExclusive Gateway (XOR)is used.

OptionCshows the task“Triage Customer Problem”followed by an exclusive gateway that routes the token intooneof three mutually exclusive paths:

Account Access Issue → Account Maintenance Group

Web Site Issue → Web Resolution Group

Add or Change Services → Banking Services Group

OptionDdepicts three parallel outgoing paths directly from the task, which would mean all three groups are engaged simultaneously, which doesnotmatch the scenario. Thus,Cis the correct representation.

Within theObject Management Group (OMG)perspective—particularly referencing the principles found inBusiness Process Management (BPM),Business Motivation Model (BMM), andValue-Driven Process Design—aconsistent and proactive marketing strategymust be grounded in acustomer‑centric philosophy. This aligns directly with the foundational OMG principle thatall business processes must deliver value to customers and stakeholders.

Here’s whyOption Ais the correct and OMG‑aligned choice:

1. Customer Focus as the Strategic Anchor (BMM Alignment)

OMG’sBusiness Motivation Model (BMM)defines the organization’sEnds(Goals, Objectives) andMeans(Mission, Strategies). A proactive marketing strategy, from an OMG standpoint, must start with acustomer-focused mission and strategy, meaning that:

Resources, processes, and capabilities are organized around customer needs.

The marketing strategy anticipates customer demands, not just reacts to them.

The organization’scourses of actionanddirective frameworkssupport value delivery.

This matches Option A exactly.

2. BPM Perspective: Processes Designed for Customer Value

BPMN (Business Process Model and Notation) encourages modeling marketing processes asvalue-driven workflows, where thetriggerof the process is usually rooted in customer needs, customer segments, or market insights.

A consistent, proactive marketing strategy requires:

Predictive understanding of customer needs

Alignment of processes to deliver satisfaction

Continuous refinement driven by customer feedback loops

This again reflects the philosophy described in Option A.

3. Why the Other Options Are Not Correct (Based on OMG BPM Principles)

Option Bemphasizessales results measurement and corrective actions. This describes an operationalcontrol process, not a proactive marketing strategy. It is reactive rather than proactive.

Option Crefers to a top‑down, compliance-oriented metrics review. This aligns withperformance management, not with strategy formation or proactive marketing.

Option Dfocuses on KPIs and behavioral monitoring. While important, this is part oftactical executionand performance monitoring, not the overarching key to maintaining a proactive marketing strategy.

4. OMG Core Principle Supporting Option A

OMG frameworks stress thatprocesses must originate from and be continuously aligned with customer value propositions. The marketing strategy becomes proactive only when thecustomer’s needs, wants, and demandsdrive decisions and resource allocation.

Thus,Option Ais the only answer aligned with OMG’s structured, customer-centered view of organizational strategy and process management.

In Quality Management (TQM, Six Sigma, ISO 9001),commonly used quality toolsinclude:

Run chart

Control chart

Pareto chart

Fishbone diagram

Histogram

Scatter diagram

Check sheet

Among the options:

Run chart→ Correct, a standard quality analysis tool

Gantt chart → Project scheduling tool, not quality-specific

Quality cost baseline → A document, not a tool

Work Breakdown Structure (WBS) → Project decomposition tool, not used in quality analysis

Therefore, the correct answer isA.

The left-hand diagram shows asub-process(container) that includes several activities (A, C, B) and hasone outgoing sequence flowto activity D. From the parent process’ point of view, this whole container behaves like asingle step that is complete only when all contained work is finished, after which control passes to D.

OptionBshows activities A and B executed inparallel(via an AND-gateway) and thenjoinedbefore proceeding to D. This has the same execution semantics from the outside:

All required internal activities must complete

Only then can the flow continue to D

The other alternatives represent different semantics:

Aimplies a particular loop/order between A, B, and D.

Cuses an exclusive gateway (only one branch executes).

Duses an event-based gateway (waiting for events, not all branches).

Thus,Option Bis the only diagram that executes identically from the perspective of when D is allowed to start.

AMessage Flowin BPMN models thecommunication of messages between two separate participants(typically two Pools) that send and receive those messages. That semantic definition is captured by optionD.

OptionAis the notation of a Sequence Flow, not a Message Flow.

OptionBis close on style, but the spec describes Message Flow as adashedline with an open arrow; “dotted” is not the defined term.

OptionCis explicitly forbidden because Message Flows maynotconnect Flow Objects in the same Pool.

So the only fully correct statement isD.

As an enterprise becomesprocess-oriented, itsvalues and cultureshift in a way that aligns closely with OMG-style BPM principles and enterprise models:

The focus moves from“my job / my department”to“our end-to-end process and its performance”.

Performance recognition and incentives increasingly emphasizeprocess outcomes(cycle time, quality, customer satisfaction, compliance) rather than justindividual heroics or departmental metrics.

This is exactly whatOption Ccaptures:

From individual recognition to process excellence

The organization values:

Cross-functional collaboration

Shared ownership of process outcomes

Continuous improvement of processes themselves

Why the other options are incorrect:

A. From horizontal to vertical process structures– Process orientation is about goingfrom vertical (functional) to horizontal (process), not the other way around.

B. From process improvement to structured policies– Process orientation strengthens both, but the shift is towardcontinuous process improvement, not away from it.

D. From root cause analysis to individual department performance– This reverses the BPM logic; process organizations use root-cause analysis and deprioritize narrow departmental optimization.

So, the key value shift is towardprocess excellence over individual recognition, makingCcorrect.

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ActivityBhas the envelope marker, meaning it is aReceive Taskin BPMN. The sequence flow goes A → B → C. Between A and C, the process reaches B andwaits to receive a message from an external participantbefore continuing on to C. It does not send a message to C or receive one from A; the envelope indicates interaction with an external party.

In theObject Management Group (OMG) Business Process Maturity Model (BPMM), each maturity level is characterized by a specific scope of focus and a defined set of process areas.

ForMaturity Level 2 – Managed, BPMM clearly states that the emphasis is on bringing basic management discipline toindividual organizational units where work is performed, typically calledwork units(e.g., departments, teams, projects, operational units).

At this level:

Processes areplanned, performed, monitored, and controlledat thework unit level.

The goal is to ensure that commitments are met, performance is tracked, and issues are managed within these units.

Process areas at Level 2 (such as those concerned with work unit management, performance, and corrective action) explicitly assume that theprimary organizational entity of concern is the work unit, not yet the end-to-end, cross-functional business process.

This is a key distinction in BPMM:

Level 1 (Initial):Work is performed, but processes are ad hoc and largely unmanaged.

Level 2 (Managed):Processes are managedwithin work units. The discipline of basic planning, monitoring, and control is introduced at this local level.

Level 3 (Standardized):Processes becomestandardized and harmonized across the organization, and attention shifts toend-to-end processesthat cut across functional and organizational boundaries.

Higher levels (4 and 5) further institutionalize measurement, predictability, and continuous optimization across these standardized processes.

Given this structure:

Option A – work units

Correct. This is exactly the organizational focus of Level 2 process areas in BPMM.

Option B – business area managers

While business area managers may be involved, BPMM does not define maturity level 2 as focusing on managers as entities; it focuses onwork units as the organizational locusof process management.

Option C – information technology operations

IT operations may constitute a particular type of work unit, but BPMM Level 2 isnot limitedto IT; it is generic to all work units across the enterprise. Therefore, this is too narrow and not aligned with the model’s definition.

Option D – end-to-end product and service offerings

This reflects a Level 3 and above concern, wherecross-functional, end-to-end processesare standardized and managed as a whole. It isnotthe focus of maturity level 2, which is still concentrated on thelocal, work-unitperspective.

Accordingly, based on the OMGBusiness Process Maturity Modelspecification, the process areas atmaturity level 2focus onwork unitsas the primary organizational entities.