Free ITIL ITIL4-DPI Practice Exam with Questions & Answers | Set: 2

Name: How to Pass ITIL4-DPI Exams
Brand: Examstrack
SKU: itil4-dpi
Price: 42 USD
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Questions 11

An internet service provider has recently acquired a smaller competitor and has performed an analysis of internal and external factors affecting both companies. The competitor was acquired because of their popularity in the market due to excellent service levels. The management are about to integrate the staff and practices of the two organizations and would like to ensure that this is successful.

Which assessment method is BEST for them to adopt?

Options:

Strengths, weaknesses, opportunities, threats (SWOT)

Customer/user satisfaction

Change readiness

SLA achievement

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Questions 12

An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.

What is this an example of?

Options:

Cascading goals through the organization

Building value chains on effective practices

Optimizing a workflow through the organization

Establishing clear objectives for assessments