Free ITIL ITIL-Foundation Practice Exam with Questions & Answers | Set: 7

Which role is accountable for the operational management of a process?

Who is responsible for defining metrics for change management?

How many people should be accountable for a process as defined in the RACI model?

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

Which role is responsible for carrying out the activities of a process?

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

How many people should be accountable for a process as defined in the RACI model

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?