Free ITIL ITIL-4-Practitioner-Release-Management Practice Exam with Questions & Answers

This scenario involves using technology to improve incident resolution by addressing overdue updates. TheITIL® 4 Practitioner: Release Managementdocument states:"To prevent delays in incident resolution due to overdue updates, release management can enforce updates as part of ongoing operations and maintenance, using automated tools to ensure systems are up-to-date"(Section 4.2).

Option A (Include updates in incident resolution activities) is reactive and inefficient, as it delays resolution by embedding release activities into incident handling.

Option B (Ensure updates are enforced as part of ongoing operations and maintenance) is proactive, using technology to keep systems updated, thus reducing incident resolution times by preventing the issue.

Option C (Include updates in request fulfilment activities) addresses user requests, not the root cause of incident delays.

Option D (Ensure updates are included in the release of new services) doesn’t address existing systems needing updates, only new services.

The correct answer is B, as it leverages technology in operations to proactively manage updates, aligning with ITIL 4 principles.

The ‘collaborate and promote visibility’ guiding principle in ITIL 4 emphasizes working with stakeholders to ensure transparency and alignment with their needs. TheITIL® 4 Practitioner: Release Managementdocument advises:"Applying the ‘collaborate and promote visibility’ principle involves working closely with stakeholders, such as service consumers, to understand their needs and ensure releases do not disrupt their operations, thereby ensuring an excellent user experience"(Section 5.1).

The issue is that updates interrupt work during peak hours, indicating a lack of collaboration with users to understand their schedules and needs.

Option A (Ensure an excellent user experience) directly addresses this by implying collaboration with users to schedule releases at non-disruptive times, aligning with the principle.

Option B (Review the effectiveness of release models) is an internal activity and doesn’t directly involve collaboration with stakeholders.

Option C (Optimize the practice for the value streams) focuses on value stream efficiency but doesn’t specifically address user collaboration.

Option D (Do not overcomplicate the practice) is unrelated to the collaboration principle.

The correct answer is A, as ensuring an excellent user experience through collaboration directly applies the principle to address the issue.

The release planning and coordination process begins with defining the approach for the release. TheITIL® 4 Practitioner: Release Managementdocument states:"The first step in release planning and coordination is to select an appropriate release model that fits the types of changes to be included in the release. This ensures that the release approach aligns with the nature and complexity of the changes"(Section 3.2.1).

Option A (Test the service components) is part of the release execution or testing phase, not the first step in planning.

Option B (Ensure that the release procedures are appropriate) is a subsequent step after selecting the model, to confirm procedural alignment.

Option C (Select a release model) is the first activity, as it sets the foundation for how the release will be structured and managed, especially for a complex project.

Option D (Check that an automated notification has been sent) occurs later, during the communication phase of the release process.

The correct answer is C, as selecting the release model is the initial step in release planning.

Third parties, such as suppliers or vendors, often play a role in the execution of releases, especially when they provide components or services involved in the release. TheITIL® 4 Practitioner: Release Managementdocument states:"Performing a release according to an agreed model often involves dependencies on third parties, such as suppliers providing software updates, infrastructure, or support services, which need to be integrated during the release execution"(Section 3.4).

Option A (Release management alignment with other practices) is an internal coordination activity, less likely to directly involve third parties.

Option B (Identifying an applicable model) is a planning activity typically handled internally by the release manager.

Option C (Performing a release according to an agreed model) directly involves executing the release, which often requires third-party components or services, creating a dependency.

Option D (Verifying a release) may involve third-party tools but is less dependent on their active participation compared to execution.

The correct answer is C, as performing the release is the activity most likely to depend on third parties.

The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL® 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).

Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.

Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.

Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.

Option D (Release execution) is the process of deploying a release, not developing or standardizing models.

The correct answer is B, as it directly relates to standardizing release preparation through model development.

In ITIL 4, a release is defined as the output of the release management practice that is made available to users. TheITIL® 4 Practitioner: Release Managementdocument states:"A release is a version of a service or a set of service components that is made available for use. It often includes new or changed features that deliver value to users"(Section 2.2).

Option A (A set of new service features that will benefit users) aligns with the definition, as a release typically includes new or changed features intended to provide value to users.

Option B (The repeated building and testing of code) describes a development process (e.g., continuous integration), not the release itself.

Option C (All updated service versions that are mandatory for users) is incorrect because releases are not always mandatory; ITIL 4 allows for push or pull approaches.

Option D (Guidelines for collating changes) describes a process or policy, not the release itself.

The correct description of a release is a set of features or components made available for use, making A the correct answer.