A manager would like information on which Knowledge articles are used most often by call center agents.
Which report should a consultant use to identify the Knowledge articles that are used most often?
Universal Containers has a case handling process that requires each case to go through a
series of steps within a specified amount of time from case submission to case closure.
Which solution should a consultant recommend to meet these requirements?
What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?
PDF + Testing Engine |
---|
$64 |
Testing Engine |
---|
$48 |
PDF (Q&A) |
---|
$40 |