Master the Salesforce Certified OmniStudio Consultant Exam (WI24) OmniStudio-Consultant Exam with Confidence!

The most efficient approach that the consultant can recommend to the business to meet this requirement is toadd a new Step element with Input elements. A Step element can group related fields and elements in an OmniScript, and display them in a page or a section. An Input element can display a field for the user to enter data, such as text, number, date, etc. The consultant can use a Step element to add a new page or section to the OmniScript, and then use Input elements to collect the additional customer information

The two pieces of data that the consultant should recommend displayingusing FlexCards are: Policies including type, issue date, amount and Customer name, title, phone, email. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show important and summary information about the customer and their policies, such as name, title, phone, email, type, issue date, and amount. These pieces of data are suitable for FlexCards because they are concise and relevant for the agents

The consultant should recommend using a Headline element to ensurethe agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can usea Headline element to show thecustomer greeting script in the OmniScript, and instruct the agents to read it aloud

The OmniStudio tool that should be used to meet this requirement is FlexCards. A FlexCard is a tool thatcan display data and actions in a card format. The consultant can use FlexCards to show all of the customer’s related information on one screen, such as account information, contacts, cases, etc. FlexCardscan also have actions that can invoke OmniScripts or Integration Procedures for further interactions, such as creating new records or updating existing ones

 TheOmniStudio tool that the consultant should recommend to get the discounted rate is Calculation Matrices. A Calculation Matrix is a tool that can perform complex calculations based on multiple input variables and output values. The consultant can use a Calculation Matrix to define the input variables, such as number of lines and internet coverage, and the output values, such as discounted rate. The Calculation Matrix can then apply rules and formulas to calculate the discounted rate for each combination of input variables

The two OmniScript features that the consultantshould recommend are Response Action and Edit Block. A Response Action is an action that can save or submit data from an OmniScript to a Salesforce object or an external system. The consultant can use a Response Action to allow the user to add, edit, or delete dependents related to their policy via their Community portal. An Edit Block is an element that can display alist of records for the user to view, edit, or delete, using an OmniScript or an Integration Procedure. The consultant can use an Edit Block to display the dependents related to the policy, and allow the user to modify them

 The state that will be displayed at runtime if two of the states’ condition are true is the state with a truecondition that has the highest priority. Priority is a field on the state object that determines the order in which states are evaluated when there are multiple states with true conditions. The lower the priority number, the higher the precedence. The position of the state on the canvas or the order of evaluation does not affect the state selection logic.

The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases

The two elements that the consultant should recommend for this step of the process are: Radio and Currency. A Radio element can display a list of options for theuser to choose from, such as payment type. A Radio element allows only one option to be selected at a time, and can also have icons for each option. A Currency element can display a field for the user to enter a currency value, such as payment amount. A Currency element can also have validation and formatting options, such as minimum and maximum values, decimal places,etc