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Salesforce ADM-201 Exam Success: Salesforce Certified Administrator (WI24) Complete Study and Preparation Tips

Questions 61

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Options:

A.

Auto-response rules, Macros, Entitlements

B.

Auto-response rules, Queues, Macros

C.

Auto-response rules, Queues, Escalation Rules

D.

Auto-response rules, Entitlements, Escalation Rules

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Questions 62

DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.

How can they make sure Showing Date is only populated with a date this years?

Options:

A.

Sync the users' Showing Calendar to Salesforce and filter it to only lookat this year.

B.

Create a report that shows any Showing Dates not scheduled in the current year to the updated.

C.

Add Help Text so the user knows to only add a Showing Date within the current year.

D.

Create a validation rule that ensures Showing Date contains a date within the current year.

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Questions 63

Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an

opportunity over $1,000,000.

Which feature meets this requirement?

Options:

A.

Key Deals

B.

Big Deal Alerts

C.

Activity Timeline.

D.

Performance chart.

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Questions 64

An administration needs to store the ID of record type of later use in a flow.

Which kind of variable should the administrator use?

Options:

A.

Boolean variable

B.

Text variable

C.

ID variable

D.

Record variable

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Questions 65

Universal Containers has a private sharing model for Opportunities and usesOpportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.

What is the likely cause?

Options:

A.

The stage of the Opportunity records was changed to closed lost.

B.

Permission sets were removed when the user was deactivated.

C.

The record type of the Opportunity records was changed.

D.

The records were manual shared with the user.

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Questions 66

Dream house realty needs to use consistent picklist values in the category field on accounts

and cases, with values respective to record types.

Choose 2 options

Options:

A.

Multi-select picklist

B.

Dependent picklist

C.

Global picklist

D.

Custom picklist

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Questions 67

The Call center manager in Ursa Major Solar wants to provide agents with a case dashboard

that can be drilled down by case origin, status and owner.

What should an Administrator add to the dashboard to fulfil the request?

Options:

A.

Dashboard Filter

B.

Bucket column

C.

Dashboard component

D.

Combination Chart

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Questions 68

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

Options:

A.

Add a delegated approver for the next approver in the process.

B.

Update the field level security to view on fields that are updated in the process.

C.

Check if the user in the nextapprover is inactive or missing

D.

Review the page layout to ensure, the fields updated in the process are visible

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Questions 69

At cloud kicks sales reps usediscounts on the opportunity record to help win sales on

products. When an opportunity is won, they then have to manually apply the discount up the related

opportunity products. The sales manager has asked if three is a way to automate this timeconsuming

task.

What should the administrator use to deliver this requirement?

Options:

A.

Flow Builder

B.

Approval Process

C.

Prebuild Macro.

D.

Formula field

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Questions 70

Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.

How Should the Administrator Address this requirement?

Options:

A.

Set the Fiscal Year to Custom and the starting month as February.

B.

Set the Fiscal Year to Custom and the duration to 4 quarters.

C.

Set the Fiscal Year to Standard and the starting month as February.

D.

Set the Fiscal Year to Standard and the duration to 12 months.

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Exam Code: ADM-201
Exam Name: Salesforce Certified Administrator (WI24)
Last Update: Dec 12, 2024
Questions: 253

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